It seems that some buisnesses have forgoten the reason why they exist and what service means.
In order to guide us along that path, we have developed the Ten Commandments of Good Customer Service:
1. A Customer - is the most important person in any business
2. A Customer - is not dependent on us - we are dependent on him/her
3. A Customer - is not an interruption of our work - he/she is the purpose of it
4. A Customer - does us a favour when he/she calls - we are not doing him/her a favour by serving him/her
5. A Customer - is a part of our business - not an outsider
6. A Customer - is not a cold statistic - he/she is a flesh and blood human being with feelings and emotions like our own
7. A Customer - is not someone to argue or match wits with
8. A Customer - is a person who brings us his/her wants - it is our job to fill those wants
9. A Customer - is deserving of the most courteous and attentive treatment we can give him/her
10. A Customer - is the individual that makes it possible to pay our salary whether he/she is a truck driver, sales person, office employee, or manager.
In order to guide us along that path, we have developed the Ten Commandments of Good Customer Service:
1. A Customer - is the most important person in any business
2. A Customer - is not dependent on us - we are dependent on him/her
3. A Customer - is not an interruption of our work - he/she is the purpose of it
4. A Customer - does us a favour when he/she calls - we are not doing him/her a favour by serving him/her
5. A Customer - is a part of our business - not an outsider
6. A Customer - is not a cold statistic - he/she is a flesh and blood human being with feelings and emotions like our own
7. A Customer - is not someone to argue or match wits with
8. A Customer - is a person who brings us his/her wants - it is our job to fill those wants
9. A Customer - is deserving of the most courteous and attentive treatment we can give him/her
10. A Customer - is the individual that makes it possible to pay our salary whether he/she is a truck driver, sales person, office employee, or manager.
