Switchback continues to go above & beyond the call of duty. Every time I go in there, I'm amazed at their dedication to customer service. Recently I had a warranty issue with my rim, 1.5 weeks before a big race. When I dropped it off they guaranteed that I'd have a wheel by race day. Not only were they able to get Trek to cover the rim under warranty, but when there was a shipping delay they went to bat and had Trek send an entire wheel. It felt like they took my biking as seriously as I did. They knew the importance of breaking in a wheel before a race so they did everything in their power to make sure I had the wheel a couple days before the race. And my good experiences aren't limited to this one instance. It happens every time I go in there, whether it be taking the time to calculate proper spoke lengths for my new wheel build, or painstakingly going through the Bontrager catalog because I insist on buying the exact seat that came with my bike. I definitely recommend stopping by and checking out this shop. Thanks Switchback!