Irvine Bicycles (formerly Sand Canyon Cyclery)

Discussion in 'Bike Shop Reviews' started by profnachos, Apr 7, 2010.

  1. Bergsteiger

    Bergsteiger Mr. Krisztian

    Joined:
    Apr 23, 2007
    Messages:
    448
    Likes Received:
    2
    Trophy Points:
    18
    Occupation:
    Master Business Jet Service Center Coordinator
    Location:
    Aliso Viejo
    Could not have said it better myself. Stop waiting on these incompetent people and take action. I would not give them any more chances. You have already given them too much.
    Done.
     
  2. e_hermo3

    e_hermo3 New Member

    Joined:
    Jun 5, 2009
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    0
    Occupation:
    Engineer
    Location:
    Dana Point
    +1 Revo and talk to Mike, I believe he's the head mechanic. Also, Bike Religion in Newport Beach are C-dale dealers. Have had great customer service experience at both shops.
     
  3. xhuskr

    xhuskr Powered by Guinness

    Joined:
    Jun 3, 2006
    Messages:
    2,657
    Likes Received:
    0
    Trophy Points:
    36
    Occupation:
    Teacher (da wee ones)
    Location:
    Seal Beach
    Assuming they do get it in the next couple days, have they told you if they can put it on in time? If not, arrange with one of the other shops to do it..they don't deserve your business anymore.
     
  4. CPATCRASH

    CPATCRASH Enjoy the ride!

    Joined:
    Jan 22, 2007
    Messages:
    3,884
    Likes Received:
    0
    Trophy Points:
    0
    Occupation:
    Selling the elderly hopes and dreams
    Location:
    Orange
    I would call Cannondale and tell them of your experience with the shop. After all the shop is representing there product and I bet they wouldn't be too happy.
     
  5. carbonman

    carbonman Captian of BIG RED

    Joined:
    Nov 25, 2006
    Messages:
    714
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    what's that?????
    Location:
    Fullerton, CA (the 714)
    But that is a problem with most of the new big bike brands running propiertary parts.
     
  6. Waldo

    Waldo Lebowski Urban Achiever

    Joined:
    Mar 26, 2007
    Messages:
    3,777
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Foothill Ranch... but my credit card lives at The
    Not that I've seen.
    Sure, Cannondale & some Specialized stuff is proprietary, but outside of that things are pretty wide-open (at least with MTBs).
     
  7. profnachos

    profnachos Member

    Joined:
    May 8, 2009
    Messages:
    733
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    software engineer
    Location:
    West Garden Grove, CA
    They won't get the parts before the weekend. Looks like I will be riding the 25 miler without a shock. I have an option to try a demo bike from another bike store, but it won't be available until Saturday. Doesn't seem like a good idea to ride a bike that I have not broken into on a long ride. I would rather ride a bike that I am familiar with, and just take all the beatings on the trail.

    Once the parts arrive from Cannondale, I think I will just pick them up and take'em to another store for them to finish the work. I've paid for them already.
     
  8. Waldo

    Waldo Lebowski Urban Achiever

    Joined:
    Mar 26, 2007
    Messages:
    3,777
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Foothill Ranch... but my credit card lives at The
    I'm not a confrontational guy by nature, but I agree with some earlier posters: You're going WAY too easy on these guys. They've failed spectacularly at the most basic concepts of service. They need to know that you paid good money to them and to a charity ride and that they owe you. I think a demo bike for a day is pretty reasonable.

    If you're doing the 25 mile route, it's not technical and the pace is casual with a couple of pit stops along the way. I wouldn't worry about being on an unfamilar bike as long as the basic fit is OK.
     
  9. profnachos

    profnachos Member

    Joined:
    May 8, 2009
    Messages:
    733
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    software engineer
    Location:
    West Garden Grove, CA
    They have no demo bike to offer. Another shop has one, but it will cost $50. I would rather donate that to the Rwanda charity. Actually they (Irvine Bicycles) have nothing to offer but excuses about Cannondale's failure to ship in time and having too many customers to take care of. Looks like they will have at least one less customer to worry about.

    I will take my familiar bike without a shock. Hey that is how original mountain bikers did it, isn't it?
     
  10. GeorgiaOfTheJungle

    GeorgiaOfTheJungle THE Penultimate Mtb'er

    Joined:
    Jun 6, 2006
    Messages:
    4,227
    Likes Received:
    1
    Trophy Points:
    0
    Occupation:
    Registered Neurotic
    Location:
    Huntington Beach, Ca
     
  11. profnachos

    profnachos Member

    Joined:
    May 8, 2009
    Messages:
    733
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    software engineer
    Location:
    West Garden Grove, CA
    He is the person I have been dealing with. He seems like a nice enough guy, but somewhat clueless when it comes to customer service. He tries to wear too many hats.
     
  12. andy aka rut

    andy aka rut Active Member

    Joined:
    Jan 5, 2007
    Messages:
    2,090
    Likes Received:
    2
    Trophy Points:
    38
    Location:
    Tustin
    Prof-

    What size bike do you ride? I have a Niner RIP9 if you want to borrow for the ride. Its a large.

    PM me and let me know.


     
  13. MnMDan

    MnMDan Member

    Joined:
    Jul 31, 2009
    Messages:
    986
    Likes Received:
    19
    Trophy Points:
    18
    Location:
    N. Irvine
    Hate to say it, but too many LBS and others seems to be shining people on...HippieTech and I have gone back and forth over rebuilding an old Rock Shock rear to the point I get no return e-mails (5 months in...I can't even get the original back). Unfortunately, unless you don't take the high road, you get results being the squeaky wheel.
     
  14. Shu

    Shu Active Member

    Joined:
    Feb 5, 2005
    Messages:
    2,920
    Likes Received:
    0
    Trophy Points:
    36
    Occupation:
    Semi-Retired
    Location:
    Orange
    Be persistent and polite until you get your parts then read them the riot act then move on and forget all about them....
     
  15. profnachos

    profnachos Member

    Joined:
    May 8, 2009
    Messages:
    733
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    software engineer
    Location:
    West Garden Grove, CA
    I'm only 5'7", so it will probably be too big. Thanks for the offer anyway :).
     
  16. profnachos

    profnachos Member

    Joined:
    May 8, 2009
    Messages:
    733
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    software engineer
    Location:
    West Garden Grove, CA
    Here is the email I sent to the Cannondale sales rep in charge of the order:

    If Cannondale tells me to go take a hike, I hope we can find a way to unleash our collective anger. As a side note, I may end up getting a new bike instead of spending money to fix the Cannondale which is a bit too big for me. Points made about having to deal with proprietary parts are well taken. Lessons learned.
     
  17. xhuskr

    xhuskr Powered by Guinness

    Joined:
    Jun 3, 2006
    Messages:
    2,657
    Likes Received:
    0
    Trophy Points:
    36
    Occupation:
    Teacher (da wee ones)
    Location:
    Seal Beach
    ok prof David...I feel for your pain and will offer my Tuner Flux (medium) for the ride since I cannot make it. It's a bit dirty now, but I rode it this am. While I don't know you yet, I think we can arrange something as I hope to be at the raffle. respond here or PM me.
     
  18. profnachos

    profnachos Member

    Joined:
    May 8, 2009
    Messages:
    733
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    software engineer
    Location:
    West Garden Grove, CA
    I appreciate the thought. Actually I have made an arrangement for a demo bike which I may end up buying. Thank you very much though.
     
  19. Jmoe29er

    Jmoe29er Member

    Joined:
    Nov 25, 2008
    Messages:
    181
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    VP Music Accessories Distribution
    Location:
    Woodland Hills,Ca
    Home Page:
    Sorry for your problems!! Makes my point... nobody wants to work anymore??? I come across this everyday in all kinds of business? order takers and " can't you just download it" WTH...I will start writing my book today!! I don't get it?#-o
     
  20. profnachos

    profnachos Member

    Joined:
    May 8, 2009
    Messages:
    733
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    software engineer
    Location:
    West Garden Grove, CA
    Update:

    I ended up renting an Ibis bike from The Bike Co. in Lake Forest. THAT. WAS. NICE...

    Cannondale never processed the order! It shipment was not late. It never happened. LOL. It is turning out to be a blessing in disguise since I was leaning toward using the fund toward a new purchase.
     

Share This Page

Help keep STR alive, please click the donation button below