fullerton bikes = model customer service

just want to add another positive experience I had at fullerton bikes....Went there yesterday with a mechanical issue that Ive been trying to figure out with the nomad. Mike, ryan, and ethan played with my bike for about an hour and they helped me locate the problem. No waiting for service, no leave your bike for a week, not to mention mike hooked it up!

Everytime I go in that store Im impressed with their customer service, They go above and beyond to help out a fellow rider even though I do love to talk a lot of trash lol. Their first priority is customer service and boy do they deliver not to mention are very informative and even though very busy they will take the time to help out every customer to ensure your bike is running tip top.

Just want to say thanks to mike and the crew for always putting the customer and customer's needs first as it really does keep them coming back. If you havent been to fullerton bikes you really are missing out....

 

So what was the solution to the chain problem?

 

im thinking short cage derailleur with 36 cassette is a nono even though people claim it works

 

Dino once spend 2 hours the helping me set up my suspension. I was getting tired in the end but he wouldnt let me leave till we got it right. Great shop and greater service

 

I'm Atheist but I will give you an "Amen!".

 

That shop is in my "Top 5" for sure!

 

was one of my top 5 until i saw mike wearing those horrible yellow shoes. #-o

 

So does that make me the #1? or number 0?? Come on give me some love! You're my friend.. We went to high school together..

 

Went back to fullerton bikes with a wheel issue and mike hooked it up once again......amazing. The guy literally keeps me riding on the trails. So awesome

 

he just wants to keep you out of his shop.

 

Ive been to fullerton bikes almost everyday this week lol

 

Why don't you just leave the bike for a couple of days and they can fix the whole bike...just a thought.

 

Everytime I leave there the bike is ready to shred, I take it out riding and break something and I go to fullerton bikes lol

 

time for you to go to a fat bike.

 

nah Ill let steve do the fatbike thing, Im already fat why would I want my bike to be fat too?

 

Got the VIP treatment at FB this week as well. Thanks Mike!

 

Take it to the next level next time and ask Dino to take you back to the Champagne Room!

 

I went in to buy a new head for my Giant floor pump cuz it went bad. Mike, with no hesitation said he would just warranty the pump even though i didn't have the receipt with me. I was willing to buy a new head since i figured it wouldn't be warrantied but instead, i was so happy he out right replaced it i opted to upgrade the pump and pay the difference. Now this really made my day! Thanx Mike and FB! My new pump OWNS! It's the small things that make the biggest differences sometimes..

 

Dino helped me choose the correct 510 shoes for my style or riding. With so many different options it makes it difficult. Thanks Dino and mike for the great customer service. Tested the shoes @ the F-Loop at they felt great!

 

I've had nothing but great experiences at FB. I don't know if its my menacing stare, or my boyish good looks, but Mike, Dino, Ryan, and Ethan have all been great. Sometimes I just visit to make sure Dino is not getting out of line.