Yes they are. I undertand that maybe they can't give me cash back, however thats not why Im mad. Mainly Im pissed off because of their tone and because of their unwillingness to work with me on something that is obviously not my fault. Its not like I ordered the pads just to screw them over, but by their tone it seemed as though they thought that I did just that. It was ridiculous. Problem fixed! Fullerton Mike is totally the man!! Im happy to say that we have resolved the problem in a way that suits both parties. Thanks again Mike!!! Ill definitely be doing business with you in the future!