I'm not usually one to complain or write a bad review but figured I should spill the beans on this one. I'll try to remain as objective as possible and just throw out dates and facts instead of opinions.
Note: The Bike Co was pretty much the first shop I've been to and just got used to going there for parts and such.
In late June a freak thing happened - my rear hub loosened up a lot while off the bike. Being Curious George, I opened it and the pawls and springs came out of place. Not wanting to put them back together incorrectly, I put the small parts in a little baggie which was later accidentally thrown away by my sister #-o
June 24th
Anyhoo, I brought the bike and wheel to the bike co on June 24th. Asked them to do the rear hub, look at roughness in the bottom bracket and change the oil in the fork. They said they would have to order the part but since they deal a lot with hope it shouldn't take too long. I was given the estimate of that Thursday (June 28th).
June 30th
Got a call saying that the parts are still not there but shouldn't take too much longer.
July 15th
Got a call from the Bike Co (Kevin) who said the parts were still not in but he expected them the day before. He said that most likely they'll have them in by Tuesday (July 17th). I then asked if I could get a loaner bike or something in the meantime. He offered a loaner wheel if the bike wasn't done by Wednesday.
July 21st
I called them late morning. The parts were still not in. I asked how the bottom bracket and fork had come along and was told that they hadn't looked at it yet. They said they were waiting for the hub parts so they can do the whole bike at once. I asked if I could go pick up the bike and get that loaner wheel and was told that it'd be ready in two hours. I assumed those two hours were to work on the bottom bracket and for the fork but I assumed wrong. I was out of a bike now for just about a month and had nothing to show for it.
July 26th
Got a call that the parts had come in. Because of time, I didn't make it down to get the wheel until a week and a half later on August 5th.
August 5th
By this time I was over the bottom bracket and fork which I'll take care of when swapping over parts to the spot frame. Went down to pick up the wheel. The bill came to $41. $25 for parts (pawls & springs) and $15 for labor. Not sure if the price for the parts are pretty normal? I asked if I could get a discount since it took over a month and the cashier just kind of chuckled and thought I was joking.
So the final tally - I was completely out of my bike for a month + out of my rear wheel for about another week after that. In the month that they had my bike they didn't bother to work on my bottom bracket or fork which had nothing to do with the parts they were waiting on. After that month I was able to get a loaner wheel. Then was charged $41 to replace pawls and springs in a hub.
On the bright side - at least they have Jason there now . . . hopefully he'll set them straight.
Big thanks to Sharky and Aldo (bananaseat) for kindly lending me some kick ass bikes during the month I was out of my own bike! Don't know how I would have made it without riding.
Note: The Bike Co was pretty much the first shop I've been to and just got used to going there for parts and such.
In late June a freak thing happened - my rear hub loosened up a lot while off the bike. Being Curious George, I opened it and the pawls and springs came out of place. Not wanting to put them back together incorrectly, I put the small parts in a little baggie which was later accidentally thrown away by my sister #-o
June 24th
Anyhoo, I brought the bike and wheel to the bike co on June 24th. Asked them to do the rear hub, look at roughness in the bottom bracket and change the oil in the fork. They said they would have to order the part but since they deal a lot with hope it shouldn't take too long. I was given the estimate of that Thursday (June 28th).
June 30th
Got a call saying that the parts are still not there but shouldn't take too much longer.
July 15th
Got a call from the Bike Co (Kevin) who said the parts were still not in but he expected them the day before. He said that most likely they'll have them in by Tuesday (July 17th). I then asked if I could get a loaner bike or something in the meantime. He offered a loaner wheel if the bike wasn't done by Wednesday.
July 21st
I called them late morning. The parts were still not in. I asked how the bottom bracket and fork had come along and was told that they hadn't looked at it yet. They said they were waiting for the hub parts so they can do the whole bike at once. I asked if I could go pick up the bike and get that loaner wheel and was told that it'd be ready in two hours. I assumed those two hours were to work on the bottom bracket and for the fork but I assumed wrong. I was out of a bike now for just about a month and had nothing to show for it.
July 26th
Got a call that the parts had come in. Because of time, I didn't make it down to get the wheel until a week and a half later on August 5th.
August 5th
By this time I was over the bottom bracket and fork which I'll take care of when swapping over parts to the spot frame. Went down to pick up the wheel. The bill came to $41. $25 for parts (pawls & springs) and $15 for labor. Not sure if the price for the parts are pretty normal? I asked if I could get a discount since it took over a month and the cashier just kind of chuckled and thought I was joking.
So the final tally - I was completely out of my bike for a month + out of my rear wheel for about another week after that. In the month that they had my bike they didn't bother to work on my bottom bracket or fork which had nothing to do with the parts they were waiting on. After that month I was able to get a loaner wheel. Then was charged $41 to replace pawls and springs in a hub.
On the bright side - at least they have Jason there now . . . hopefully he'll set them straight.
Big thanks to Sharky and Aldo (bananaseat) for kindly lending me some kick ass bikes during the month I was out of my own bike! Don't know how I would have made it without riding.
found out that guy that build it also works at Garageworks). Between this thread and the P&*h thread it goes to show sometimes CS is lacking....and it could just be one or two people. Perhaps we as riders need to take the advice from here and give them deadlines and dates and offer to bring our bikes back to the shop when they have the parts and are ready........cuz like many of you....I don't like being without my bike for very long. Bummer George 
