Just saw this on my co.'s job listing. I don't know anything about IT so I couldn't tell you much about the jobs. Anyway:
Department: IT
Title: Sr. Tech Support Analyst
Location: Anaheim, CA
Available Date: 2-14-05
Summary: This position reports to the Manager, Technical Services. Responsibilities include managing day to day operations and strategic planning for processes and documentation.
2 years experience managing a Call Center or Technical Support Center
Experience with Avaya Automatic Call Distribution and Call Management Systems a plus
Experience with standard Microsoft operating systems and Office Suite
Experience with POS Systems a plus
Department: IT
Title: Technical Support Analyst
Location: Anaheim, CA
Available Date: 2-14-05
Summary: This position reports to the Manager, Technical Support. Position responsible for providing high-quality tech support to customers.
Basic understanding of networks and networking concepts
Working knowledge of operating systems: OS2, DOS, Windows 9x, NT
A+ certification by Comptia
Good interpersonal skills