I was having some lingering issues with my Monarch 3.3. I had rebuilt/serviced it myself, but was still getting oil in the aircan, causing a very rough ride. Decided to send it into Drake, because he was local and turn around time would have been shorter than sending it into Rock Shox. He quoted me a very affordable price. Sent it in......3 or 4 buisness days turned into 6 or 7 days due to an incident in the shop. Finally got around to rebuilding my shock.....found a problem with the piston shaft. Turns out the piston shop had a very minor groove that was allowing oil to slip my. A call to Rock Shox......and a warranty replacement was overnighted to Drake. Drove out there yesterday and picked it up....(wanted to get a ride in before the rain). So I sent in my '09 Monarch 3.3 and got back a brand new Monarch RT3........best of all.....only cost me the shipping to send the orginal shock in. Drake was great at explaining everything to me. He went above and beyond and charged me nothing for it. Will definately keep him in mind for any service I can't do myself.