Irvine Bicycles (formerly Sand Canyon Cyclery)

CalEpic said:
If owned a business and one of my employees told a customer they were too busy, it would be their last day on the job.

Get your bike back and never darken their doorway again.
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Could not have said it better myself. Stop waiting on these incompetent people and take action. I would not give them any more chances. You have already given them too much.
Done.
 
+1 Revo and talk to Mike, I believe he's the head mechanic. Also, Bike Religion in Newport Beach are C-dale dealers. Have had great customer service experience at both shops.
 
Assuming they do get it in the next couple days, have they told you if they can put it on in time? If not, arrange with one of the other shops to do it..they don't deserve your business anymore.
 
I would call Cannondale and tell them of your experience with the shop. After all the shop is representing there product and I bet they wouldn't be too happy.
 
They won't get the parts before the weekend. Looks like I will be riding the 25 miler without a shock. I have an option to try a demo bike from another bike store, but it won't be available until Saturday. Doesn't seem like a good idea to ride a bike that I have not broken into on a long ride. I would rather ride a bike that I am familiar with, and just take all the beatings on the trail.

Once the parts arrive from Cannondale, I think I will just pick them up and take'em to another store for them to finish the work. I've paid for them already.
 
I'm not a confrontational guy by nature, but I agree with some earlier posters: You're going WAY too easy on these guys. They've failed spectacularly at the most basic concepts of service. They need to know that you paid good money to them and to a charity ride and that they owe you. I think a demo bike for a day is pretty reasonable.

If you're doing the 25 mile route, it's not technical and the pace is casual with a couple of pit stops along the way. I wouldn't worry about being on an unfamilar bike as long as the basic fit is OK.
 
Waldo said:
I'm not a confrontational guy by nature, but I agree with some earlier posters: You're going WAY too easy on these guys. They've failed spectacularly at the most basic concepts of service. They need to know that you paid good money to them and to a charity ride and that they owe you. I think a demo bike for a day is pretty reasonable.

If you're doing the 25 mile route, it's not technical and the pace is casual with a couple of pit stops along the way. I wouldn't worry about being on an unfamilar bike as long as the basic fit is OK.
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They have no demo bike to offer. Another shop has one, but it will cost $50. I would rather donate that to the Rwanda charity. Actually they (Irvine Bicycles) have nothing to offer but excuses about Cannondale's failure to ship in time and having too many customers to take care of. Looks like they will have at least one less customer to worry about.

I will take my familiar bike without a shock. Hey that is how original mountain bikers did it, isn't it?
 
profnachos said:
They have no demo bike to offer. Another shop has one, but it will cost $50. I would rather donate that to the Rwanda charity.
I haven't been to Irvine Cyclery since it changed owners either. Last time in, at the Sand Canyon shop, they were pretty empty. Sorry to hear the shop is going downhill with the customer service; Josh was an awesome mechanic.

Have you talked to the other shop and told them what was going on, and that you'd rather donate the money to Rwanda? Maybe they can give you a deal, or borrow a bike from someone?
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GeorgiaOfTheJungle said:
I haven't been to Irvine Cyclery since it changed owners either. Last time in, at the Sand Canyon shop, they were pretty empty. Sorry to hear the shop is going downhill with the customer service; Josh was an awesome mechanic.
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He is the person I have been dealing with. He seems like a nice enough guy, but somewhat clueless when it comes to customer service. He tries to wear too many hats.
 
Prof-

What size bike do you ride? I have a Niner RIP9 if you want to borrow for the ride. Its a large.

PM me and let me know.


profnachos said:
He is the person I have been dealing with. He seems like a nice enough guy, but somewhat clueless when it comes to customer service. He tries to wear too many hats.
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Hate to say it, but too many LBS and others seems to be shining people on...HippieTech and I have gone back and forth over rebuilding an old Rock Shock rear to the point I get no return e-mails (5 months in...I can't even get the original back). Unfortunately, unless you don't take the high road, you get results being the squeaky wheel.
 
profnachos said:
They have no demo bike to offer. Another shop has one, but it will cost $50. I would rather donate that to the Rwanda charity. Actually they (Irvine Bicycles) have nothing to offer but excuses about Cannondale's failure to ship in time and having too many customers to take care of. Looks like they will have at least one less customer to worry about.

I will take my familiar bike without a shock. Hey that is how original mountain bikers did it, isn't it?
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Be persistent and polite until you get your parts then read them the riot act then move on and forget all about them....
 
Here is the email I sent to the Cannondale sales rep in charge of the order:

I am the customer who was in need of a "fatty ultra fork" from Cannondale.

I initiated the order on the 23rd of March and told Josh with Irvine Bicycles of an upcoming race on April 10th. Josh promptly ordered a fork, and was informed by Cannondale that the part was in stock and it would take roughly about a week for the shipment to arrive. He asked for an advanced payment which I happily obliged.

Then the nightmare began. For the past week or so, I have fruitlessly and repeatedly asked the bike shop to check on the status of the order to no avail. Now more than 2 weeks later and just two days before the event, I am finding myself scrambling around for a bike to use for the race and even facing the prospect of skipping the event all together.

Would it be possible to cancel the order and waive the restocking fee which Josh says is about $40?

Would very much appreciate your consideration. You can reach me at XXX-XXX-XXXX if you wish to talk to me.
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If Cannondale tells me to go take a hike, I hope we can find a way to unleash our collective anger. As a side note, I may end up getting a new bike instead of spending money to fix the Cannondale which is a bit too big for me. Points made about having to deal with proprietary parts are well taken. Lessons learned.
 
ok prof David...I feel for your pain and will offer my Tuner Flux (medium) for the ride since I cannot make it. It's a bit dirty now, but I rode it this am. While I don't know you yet, I think we can arrange something as I hope to be at the raffle. respond here or PM me.
 
xhuskr said:
ok prof David...I feel for your pain and will offer my Tuner Flux (medium) for the ride since I cannot make it. It's a bit dirty now, but I rode it this am. While I don't know you yet, I think we can arrange something as I hope to be at the raffle. respond here or PM me.
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I appreciate the thought. Actually I have made an arrangement for a demo bike which I may end up buying. Thank you very much though.
 
Sorry for your problems!! Makes my point... nobody wants to work anymore??? I come across this everyday in all kinds of business? order takers and " can't you just download it" WTH...I will start writing my book today!! I don't get it?#-o
 
Update:

I ended up renting an Ibis bike from The Bike Co. in Lake Forest. THAT. WAS. NICE...

Cannondale never processed the order! It shipment was not late. It never happened. LOL. It is turning out to be a blessing in disguise since I was leaning toward using the fund toward a new purchase.
 

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