I am at my wits' end here. Went over to Irvine Bicycles (formerly San Canyon Cyclery) to get my headshok for my Cannondale replaced. They had to order a new shock. That was over 2 weeks ago. The shock has not arrived. Well, it is not their fault except... I ask them to check with Cannondale to see the shipment status. 3 times. That has yet to happen. This day and age, you have ways to trace shipments. "We are too busy. We will call as as soon as" "They are on the East Coast, and it's too late to call now" "We will make a phone call the first thing in the morning tomorrow" (Does not happen. Back to "we are too busy to call"). The Project Rwanda Ride is just 3 days away, and I am getting nervous, but yet there is no sense of urgency from the shop. Seen mostly positive reviews, so is this just an anomaly? The total lack of attentiveness is very unsettling.