i think i was at the same place because i smelled the smell that we all know what's cooking and it aint beef! :drunk: not that i mind, if they do a good job on the bike and deliver on time i dont mind one bit.
I think they... should also become a head shop. There is some room in the glass cases for a few pipes and bongs. Would look nice next to the King hubs etc........ I'm with you. I just don't want my dentist on the cronic[-X
sorry to hear of your experience... Jason is the best sales guy/customer service I've ever worked with in the bike industry, and we've had people here from Intense, Ellsworth, etc.; he will be a positive influence... maybe we could see if they have an explanation?
Let's see, I live about a mile from Bike Co., I drive right past them at least 4 times a week and they are the only local shop that carries the tires I use. The Path is at least 15 miles away and I never just drive past. I buy my tires at the Path. What does that tell you?
Wow i recently kept hearing about the bike co and the name being thrown around on the forums lately. i finally thought about visiting that place along with my friends, but I guess I won't be checking that place out. I think I'll just stick to the Path bike shop. I am usually the type of person to check out a shop regardless of the distance. Just so I'll know what's out there, but for the most part out of all the shops I have visited from San Diego up to LA, the Path owns them all. I have yet to visit several shops, but this is based on the shops I have visited.
you should go and experience the shop yourself and make the determination...take what all have said into perspective when you're contemplating a purchase at any shop really. dont deny yourself a visit to a candy store...you can just window shop you know
Sorry to hear about your problems with them George. The Bike Co came through big time for me before Vision Quest. My bike was being held captive at another shop and was finally given back the night before VQ, but it still wasn't fixed. I took it to The Bike Co and they took care of my bike so I could ride it. I have always been grateful that they took care of me, even though I hadn't been in the shop enough to know any of the guys there.
I've been to Bike Co several times being on my way to and from work. I've dealt with Tony, Kevin, and Terry. Always had good, knowledgeable service. I can't say from my own experience that it was bad. Sorry to hear those that have less than great service.
I should say that other than this past experience, I've had fairly good dealings with them in the past when buying parts and such. Especially from Kevin and Christian (Christian's gone now too).
I have never frequented there, but posts like these do make you wonder. No matter what, I do think that Jason starting there is a step in the right direction.
Sounds like there are some issues with Bike Co. Well just so you know I have been there just over 2 weeks. I noticed many great things about the shop. I understand all of your opinions and situations that you have run into with the shop. This shop has a great layout it feels like a nice place to check out parts and gear. The racks are nicely spaced so you can look without touching other people while passing. They also have some the odd parts that you will not find anywhere. This you wont know till you need some weird part and you ask them. The chances are they will have it. I am amazed every day by the things they have in the parts bins in the back. They do shock rebuilds seal changes in house that can help speed things up when you are in a hurry. The Mechanics are fast and are some of the best I have seen. They also have some of the best personalities . Say hi to them you should know the people who are working on your bike don't be shy they are cool. This shop is also one of the few shops that carry Ibis and Santa Cruse and Chumba . The shop is close to the trail head and all of the owners can ride circles around me. Well at least on the climbs. Who knows on the DH those guys are great riders. All of them Tony,Kevin,Mike,Joe,Sage.Tayler. Ok thats some of the the things to be recognized. As for the customer service issues. Many that I see on here are legit. Hey Gorge sorry about the past Issues. Here are a couple of things that I observed about the service department. When doing a service those guys are sooo sooo sooo fast and good at what they do. In most cases they can probably do the service while you wait every time if they where not all backed up. That is no exaggeration. With this being said if for some reason they are waiting on a part that is best set up when the bike is together they will wait. Like for example the Hope ratchet parts. They put off the BB and the other things so they can test the bike the way you will be riding it. Hope normally has the parts and gets them to us fast (( At chumba or the bike co .)) If they don't have the parts well then we take the heat from the customer. As far as calling you to let you know whats up thats something we should do. ( Sorry ) We also call hope and drive them crazy for the parts if they don't have them in stock. ((Sorry Hope but hurry up will ya)) Machine shops sometimes wait intill they have a large order before making some small parts. This makes it hard for bike shops to make a small orders. It also adds time to the wait. This is not something that the bike shop has control over. Once again this should be explained during the order processes. I am sorry it wasn't. As for the guys hanging out in the back a lot. Most of the time they are looking sore parts on out shelves in the back somtimes it is for a phone order or your parts that you are looking for. I can see how that can leave you feeling left in the cold when you are trying to get in and get your part and get going on your way. With most of the experienced bike sales guy and bike shop workers doing other things like school and Racing. It is hard to keep a full staff. This sometimes means the guy in the front has to be running around to get everything done. I think that it would be nice to have one of the Mechanics out on the floor. The reason they are in the back is to help keep them focused. It is a great place to get parts and the guys there are experts with everything to do with bikes. They have run some of the top race teams out of that shop. Pros are having bikes prepped for races there all the time. I think this says something about the quality of the mechanics at the shop. You all know me and it is safe to say I wouldn't work at a hacker shop or a place that would steer you wrong. We are working on making the place as customer friendly as possible. I can't do it myself so if any of you want to come work with me let me know. I am not kidding. This shop can be the perfect shop. It just needs the right people pushing it. Everyone there rocks but Tony and Kevin are leaving school and career stuff and Tayler and I can probably use some help. Without bashing tell me what you think would make it your favorite Bike shop. I will see if I can make it happen. And don't say everything free Ha Ha Just Call me the Wolf because I am a problem solver. I am glad I brought up all the buzz on the bike co. Now I know where to start. Here is where I will start #1 Customer service. #2 Competitive pricing. #3 Inventory #4 Worthy Sales #5 Your recommendation ______________________________________. Thank you for your comments they have been vary constructive... Jason
One Word Cameras :wave:[-X I agree there should be someone on the floor at all times. I hope to get some help soon. I think it is time for some change. I think I can do it. It is just what I do. I like to to see .
Looks like you're on the right track, Jason. One thing about my LBS which impresses me is, that as soon as a customer walks through the door they are being assisted. Someone, even a wrench will walk out onto the floor and immediately assist them. There are very few LBS's that sell as many bikes as they do and I attribute that mostly to their service. Good luck in your new endevor, you're going to do great.
I stopped bagging on The Bike Co. three years ago. They have had a long time to get their act together. Jason I hope you can help them out and I hope they are paying attention to this thread. Dean
Fyi Kevin moved to Colorado (front range). He has a great business deal there with a friend out of the bike business who is going to mentor him... great for his future and too good to pass up. He did say he was going to miss all the great friends he had developed here and would be back every once in a while. Just hope he can stay accident free ... :lol: I wish him bon venture! OMR
