Garageworks in Irvine (merged threads)

Discussion in 'Bike Shop Reviews' started by DLM, Nov 25, 2008.

  1. DLM

    DLM El Ciclon

    Joined:
    Oct 16, 2008
    Messages:
    74
    Likes Received:
    1
    Trophy Points:
    0
    Location:
    Ladera Ranch
    Looking to have some suspension work done. Anyone have recent experience with this shop?

    Thanks.
     
  2. xhuskr

    xhuskr Powered by Guinness

    Joined:
    Jun 3, 2006
    Messages:
    2,657
    Likes Received:
    0
    Trophy Points:
    36
    Occupation:
    Teacher (da wee ones)
    Location:
    Seal Beach
  3. DLM

    DLM El Ciclon

    Joined:
    Oct 16, 2008
    Messages:
    74
    Likes Received:
    1
    Trophy Points:
    0
    Location:
    Ladera Ranch
    Admittedly, I just searched the titles and not the threads.

    More of the posts that I was interested in were a year or two old.

    Thanks for posting!
     
  4. foofighter

    foofighter Ride More Talk Less

    Joined:
    Jul 18, 2007
    Messages:
    6,111
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Aliso Pendejo
    my buddy had a not so good experience there when he took his pike in for service...they had it for a couple weeks and when he came into inquire they hadnt done anything and then they tried to tell him that his fork is toast and he shoudld buy one of their rebuilt ones on the shelf.

    He said they were busy building wheels for crank bros so they probably didnt want to take on more work at the time.
     
  5. RFXIbibisTom

    RFXIbibisTom Wow, how Rad!

    Joined:
    Aug 15, 2007
    Messages:
    91
    Likes Received:
    0
    Trophy Points:
    0
    Garageworks-Bikeco. connection!!

    Tracy from Garageworks works as a mechanic at THE BIKE Co. Wednesday- thru- Friday. HE does ALL our fork rebuilds and does excellent work. He is at Garageworks Monday and Tuesday.
     
  6. nomadFF

    nomadFF Member

    Joined:
    Apr 11, 2008
    Messages:
    415
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    LACoFD
    Location:
    san clemente
    I had my Lyrik rebuilt there and they did a great job, and it was done when they said it would be done. They are a small shop and get pretty busy, but if you want your stuff done right and to perform the way you asked them to make perform the first time, this is the place to go. I know Steve pretty well and he is a stand up guy, and is very passionate about what he does. I give them 2 thumbs up!
     
  7. dstepper

    dstepper Over the hill

    Joined:
    Feb 2, 2005
    Messages:
    12,680
    Likes Received:
    25
    Trophy Points:
    48
    Occupation:
    www.themostprogram.com owner
    Location:
    Laguna Beach
    Home Page:
    They rebuilt my 2006 Zoke sl on time and no problems. Tracy is a excellent mech I know him from when he worked at Rainbow Bikes in Laguna.

    Dean
     
  8. freewheeler

    freewheeler Looking for new trails

    Joined:
    May 21, 2007
    Messages:
    104
    Likes Received:
    0
    Trophy Points:
    0
    Garageworks

    This is a mixed review thread. I have used garage works for shock and fork repair for the last few years and basically they do nice work. With that said, you can't depend on them. It took me two trips each time to pick up two different forks. This is after they called and told me that it was ready. They are not open during the published business hours. They are supposed to be open from 12-6. I showed up once at 12:25- not open. Later I called and confirmed that they would be open the next day during business hours, explained that it was inconvenient for me to travel to the shop and wanted to be sure they would be open. the person on the phone was insulted that I would even ask the question, assured me they would be open. At 1:15 they were NOT OPEN again. This pissed me off. I tried repeatedly to phone Steve, the owner. He is never there and the staff cannot tell you when he will be in. No wonder.

    Bottom line, good fork/shock work but when it takes two or more trips to get your stuff Forget it!
     
  9. Soul_Control

    Soul_Control New Member

    Joined:
    Jun 24, 2008
    Messages:
    621
    Likes Received:
    0
    Trophy Points:
    0
    Occupation:
    Condom Tester
    Location:
    Mission Viejo, CA
    Home Page:
    Their shop hours could use some work, but how would you rate their turn-around time? Just wondering if they're committed to their six day estimate. Thanks.
     
  10. minhster

    minhster DNF'd

    Joined:
    May 19, 2009
    Messages:
    1,133
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Fountain Valley
    what's their pricing like? is this one of those you get what you pay for type deal? :?:
     
  11. freewheeler

    freewheeler Looking for new trails

    Joined:
    May 21, 2007
    Messages:
    104
    Likes Received:
    0
    Trophy Points:
    0
    Turn around time-Cost

    The turn around is ok, and they offer an expedited schedule for a tidy fee if you are in a hurry. They stock all of the parts so they don't usually have to wait and it is pretty much done when they say. Out of 5 shocks/fork rebuilds they only had to redo one for quality errors when they failed to remove a burr inside the shock chamber.

    Pricing seems to be about the same as what you would pay for a factory rebuild. That is probably how I will go in the future. Takes a little longer since it has to be shipped back and forth but 100% quality and you know you can get it when its done.
     
  12. DH_Gnar

    DH_Gnar Banned

    Joined:
    Dec 2, 2008
    Messages:
    81
    Likes Received:
    0
    Trophy Points:
    0
    Any recent updates on this shop? I'm thinking of dropping off all shocks for a rebuild, so I'm wondering what the turn-around time is like. I've tried calling a few times, but no one has answered, and I stopped by last week and waited for about 15min. after the posted shop opening hour, but they were still closed. I'd rather keep it local since i'm hoping that the ETA will be sooner than sending it back to the mfg or push, but if their business practice is similar to what I've experienced then i'd opt to go the other way. Thank you.
     
  13. Drakethomas

    Drakethomas New Member

    Joined:
    Jun 13, 2009
    Messages:
    810
    Likes Received:
    0
    Trophy Points:
    0
    Occupation:
    Suspension tech, propulsion system tech,Space stat
    Location:
    ISO HQ, Murrieta CA
    Give me a call I can help ya out factory trained by all the boys , and have been for some time. Fork servicing for 12 years . [email protected] 619.760.6261 Drake
     
  14. evil wingnut

    evil wingnut New Member

    Joined:
    Jun 19, 2009
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    rebuilding forks

    They rebuilt my my 2003 manitou minute1 and swinger 3 way coil, earlier this year, before my trip to Moab. I was very happy with there service, and had a good trip. The fork and the shock worked better, than when new.
     
  15. Soul_Control

    Soul_Control New Member

    Joined:
    Jun 24, 2008
    Messages:
    621
    Likes Received:
    0
    Trophy Points:
    0
    Occupation:
    Condom Tester
    Location:
    Mission Viejo, CA
    Home Page:
    Eh... Lesson learned

    Ok, it's probably time I do a review on the place. Maybe their fork service is better than their shock service? They did quote me a six-day ETA which ended up being 15 days. I brought the shock in flawless externally and they gave it back with scratches on the shock body and coil from whatever tool they used to re-install the spring. Next time I'll just use Push.
     
  16. carbonman

    carbonman Captian of BIG RED

    Joined:
    Nov 25, 2006
    Messages:
    714
    Likes Received:
    0
    Trophy Points:
    16
    Occupation:
    what's that?????
    Location:
    Fullerton, CA (the 714)
    I just had my wifes Marzocchi Z1 Freeride fork worked on by the shop and I must say that it seems like they didn't do anything.
    I picked up the fork from ebay to replace a R.S. Psylo. The main reason for the fork swap was that the Psylo had the U-turn travel adjust and the Marzocchi has the Eta to adjust the fork height on the fly, great for her for climbing.
    Well I took the fork on down to the shop on a Tuesday @ Noon when they open and told the tech that we were having issues with the eta and I didn't know if it was just not dialed in for Marias weight or if there was an issue with the eta.
    Long story short they charged me a rush fee got it back the next day and the fork was in the same condition as when I took it in, looks like the swapped out seals and changed the oil. When I told them this I was told they would take care of it. Went back down on Friday with my wife and they had her sooooo bamboozeled she just took the bike, eta still doesn't work and now I paid to have a job done that wasn't done and she is taking her bike to Bend for Dirt series on a fork that should be working correctly but doesn't.
     
  17. Lone ranger

    Lone ranger Guest

    Great place to go .They have done my 5th element , revalation and fox vanilla. Never had problems with any work. I beleive the owner worked with the development of Rockshock.
     
  18. 420

    420 New Member

    Joined:
    Jan 31, 2010
    Messages:
    76
    Likes Received:
    0
    Trophy Points:
    0
    Reviving an old thread because I have to get a Cane Creek DB rebuilt and GarageWorks is the West Coast shop for CC.

    Any CURRENT reviews on GW? Turn time, quality, customer service, etc...???

    Thank you all very much!
     
  19. Apache18

    Apache18 New Member

    Joined:
    May 22, 2010
    Messages:
    61
    Likes Received:
    0
    Trophy Points:
    0
    Occupation:
    Custom Fishing Rod Builder
    Location:
    Pomona
    Just got my manitou minute 29er forks back from them yesterday and took a ride this morning. All I have to say is "WOW". What a sweet job. Had them do a complete rebuild and replace a broken spring on them. Total out the door(shipped to me, I did not feel like driving to pick them up or drop them off) $157. The turn around time was spot on. As far as the hours of being open, I can't saying anything bout that. As I did the shipping method. He (Steve) has just moved the shop to a new location in Oceanside. Just thought I would give alittle update on this shop. Joe:beer:
     

Share This Page

Help keep STR alive, please click the donation button below