STR | SocalTrailRiders.org

1080P · 06-02-2008, 07:05 PM

I just picked up a DT Swiss 135mm QR 440 Freeride rear hub on a wheel set. My previous hubs were giving me rear disc brakes rubbing on the rotor due to something in the rear end flexing the QR axle.

A call to DT Swiss Customer service gave me both an aluminium and a stainless steel axle to stiffen up the rear end, with the person recommending that I can run either, but to try the steel through axle first, due to my weight.
Servicing the freewheel ratchets to clean and regrease is a breeze, a 5 minute project, no tools necessary, and with sealed stainless steel bearing cartridges, this bomber rear hub should last me a long, long time.

Kudo's to DT Swiss for outstanding service with just a phone call, the parts are on the way!

1080P · 06-04-2008, 05:36 PM

Parts arrived today in the mail. DT Swiss service is one of the best, you can't do much better than that. Two day turn around! Thank you Paul at DT Swiss.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Crank Brothers Customer Service	Uncle Rico	Bike Shop Reviews	18	06-18-2008 10:46 AM
Halo Headbands = Good Customer Service	Winger	General Discussion	26	02-20-2008 04:59 PM
Jenson USA seeks customer service superstars!	jchristopher	The Market Place	7	04-18-2007 06:46 AM
Kick ass service.	Gabriel Zink	The Workshop	6	04-15-2007 09:27 AM
Customer Service, what customer service?	i am dino	General Discussion	6	09-08-2005 04:38 PM

06-02-2008, 07:05 PM	#1 (permalink)
1080P	DT Swiss Warranty Service. I just picked up a DT Swiss 135mm QR 440 Freeride rear hub on a wheel set. My previous hubs were giving me rear disc brakes rubbing on the rotor due to something in the rear end flexing the QR axle. A call to DT Swiss Customer service gave me both an aluminium and a stainless steel axle to stiffen up the rear end, with the person recommending that I can run either, but to try the steel through axle first, due to my weight. Servicing the freewheel ratchets to clean and regrease is a breeze, a 5 minute project, no tools necessary, and with sealed stainless steel bearing cartridges, this bomber rear hub should last me a long, long time. Kudo's to DT Swiss for outstanding service with just a phone call, the parts are on the way! __________________ You misunderstood.... I need the screwdriver not for myself but to loosen a few screws of those around me so I can fit in! Kanga "Never open a can of worms, unless you are going fishing"

06-04-2008, 05:36 PM	#2 (permalink)
1080P	Awesome! Parts arrived today in the mail. DT Swiss service is one of the best, you can't do much better than that. Two day turn around! Thank you Paul at DT Swiss. __________________ You misunderstood.... I need the screwdriver not for myself but to loosen a few screws of those around me so I can fit in! Kanga "Never open a can of worms, unless you are going fishing"

STR | SocalTrailRiders.org

Your Southern CaliforniaMountain Biking Community

Your Southern California
Mountain Biking Community