RR: Fully loop 9-7 (chumba demo???)

[Rockinthecasbah]

Great loop this morning, some new faces, and I think everyone had a good time.
I was expecting to ride a demo Chumba XCL, since it was suppoed to be a demo this morning, luckily I put my 7 point in the car just in case because the Chumba guys were M.I.A. I know a few other people were hoping to throw a leg over a chumba as well. Luckliy me and another guy who was planning on demoing brought back up bikes, or it would have been a super pissed off morning, instead of slightly annoyed

[SAR_boats]

Originally Posted by Rockinthecasbah

Great loop this morning, some new faces, and I think everyone had a good time.
I was expecting to ride a demo Chumba XCL, since it was suppoed to be a demo this morning, luckily I put my 7 point in the car just in case because the Chumba guys were M.I.A. I know a few other people were hoping to throw a leg over a chumba as well. Luckliy me and another guy who was planning on demoing brought back up bikes, or it would have been a super pissed off morning, instead of slightly annoyed

Wow.

You mean Chumba, the best bike company in the world, let you down?

What a shock.

[Rockinthecasbah]

Originally Posted by SAR_boats

Wow.

You mean Chumba, the best bike company in the world, let you down?

What a shock.

Yeah it was kind of the only reason I went to the loop on a sunday morning. O well, I forgot how fun a big bike was on the loop anyways.

[RacinJason]

[alank]

Not quite sure where Chris' (Sarboats) hate is coming from, but I'd like to be the first to apologize. I didn't know much about this demo - as I believe Matt was handling it. I know Matt was having some car problems over the weekend - but I am not exactly sure what happened. I will talk to him tomorrow and see. Again, sorry for the inconvenience - hopefully we can make it up.

[Rockinthecasbah]

Originally Posted by alank

I'd like to be the first to apologize. I didn't know about much about this demo - as I believe Matt was handling it. I know Matt was having some car problems - but I am not exactly sure what happened. I will talk to him tomorrow and see. Again, sorry for the inconvenience - hopefully we can make it up.

Its cool luckily everyone had a backup bike to ride, I know people would have been angry if they woke up early and drove out there and had no bike to ride

[DaddyRydz]

Originally Posted by RacinJason

Spoken like a man that knows....

Hope you Chumba guys are OK.

[SAR_boats]

Originally Posted by alank

Not quite sure where Chris' (Sarboats) hate is coming from, but I'd like to be the first to apologize. I didn't know much about this demo - as I believe Matt was handling it. I know Matt was having some car problems over the weekend - but I am not exactly sure what happened. I will talk to him tomorrow and see. Again, sorry for the inconvenience - hopefully we can make it up.

Not hate, just an observation. You well know that recently the Chumba marque has been mediocre with regard to end user customer service.

If a huge company like Specialized almost goes bankrupt because of that type of attitude, where do you think a grassroots company like Chumba will end up?

Like I said, not hate. Chumba products are top notch. But sometimes a great product isn't enough, especially in a fiercely competitive market.

[alank]

Originally Posted by SAR_boats

Not hate, just an observation. You well know that recently the Chumba marque has been mediocre with regard to end user customer service.

If a huge company like Specialized almost goes bankrupt because of that type of attitude, where do you think a grassroots company like Chumba will end up?

Like I said, not hate. Chumba products are top notch. But sometimes a great product isn't enough, especially in a fiercely competative market.

Chris, I beg to differ - we have some of the best customer service in the industry. Do we make mistakes? Of course - we have been growing by triple digits every year and things aren't always perfect. Do we try our best to make things run as smooth as possible and serve our customer? Absolutely. Any warranty issues, tech questions are answered or resolved within 24-48 hours, and sometimes within minutes - I'd say by industry standards that is pretty good.

[RacinJason]

Its all to familiar.
CHUMBA No-Show at Adrenaline Demo Day

Nuff said

Originally Posted by DaddyRydz

Spoken like a man that knows....

Hope you Chumba guys are OK.

[alank]

Originally Posted by RacinJason

Its all to familiar.
CHUMBA No-Show at Adrenaline Demo Day

Nuff said

Like I explained - mistakes have happened and I do regret those - but I do know that all our customers have always been served with care and will continue to be supported by the company.

[denmother]

Hey guys, you might want to think about taking this discussion off-line!!!

[Magna_Graecia]

Wow, so much hostility!

First, before I begin, I ride a XCL and love it and am thinking about picking up a set of the hubs if I can find some floating around, so I'm definitely not a Chumba hater. Also, Chumba's customer service is top-notch.When I was building my bike I had a few esoteric questions regarding chainline and whatnot, and I always got responses to my questions almost immediately.

HOWEVER...
Their public relations blows goats. Regardless of who set up the demo, when the guy doesn't show with the bikes, it's the brand that's going to take the hit. The perception is that CHUMBA screwed up, not the individual employee (who didn't bother posting a heads-up, I noticed). Especially on this board, where there seems to be some hard feeling towards the brand (I know nothing about it, I'm a relative newbie here), not showing up for demo will only make it worse.

My question is: why weren't other plans made? At least have SOMEONE drop over to the loop with a couple of bikes and an explanation; that would have gone a long way to instill a great deal of good will.

Like I said at the beginning, I definitely not a hater; mountain biking needs smaller companies to counter-act the sub-standard crap that most of the big guys are churning out and Chumba makes some good stuff, but pissing people off and then getting defensive about it seems like a good way to insure failure.

Just my $.02

[sdyeti]

Please refrain from personal attacks or from taking this thread too far.

Thanks.

Steph (mod)

[alank]

Originally Posted by Magna_Graecia

Wow, so much hostility!

First, before I begin, I ride a XCL and love it and am thinking about picking up a set of the hubs if I can find some floating around, so I'm definitely not a Chumba hater. Also, Chumba's customer service is top-notch.When I was building my bike I had a few esoteric questions regarding chainline and whatnot, and I always got responses to my questions almost immediately.

HOWEVER...
Their public relations blows goats. Regardless of who set up the demo, when the guy doesn't show with the bikes, it's the brand that's going to take the hit. The perception is that CHUMBA screwed up, not the individual employee (who didn't bother posting a heads-up, I noticed). Especially on this board, where there seems to be some hard feeling towards the brand (I know nothing about it, I'm a relative newbie here), not showing up for demo will only make it worse.

My question is: why weren't other plans made? At least have SOMEONE drop over to the loop with a couple of bikes and an explanation; that would have gone a long way to instill a great deal of good will.

Like I said at the beginning, I definitely not a hater; mountain biking needs smaller companies to counter-act the sub-standard crap that most of the big guys are churning out and Chumba makes some good stuff, but pissing people off and then getting defensive about it seems like a good way to insure failure.

Just my $.02

I agree for the most part. Most of the PR problems we've had on this board we're because of disgruntled past workers - or said people SPAMing the boards.

I personally believe that STR should not be used for promoting or attacking a company or person (and it seems like the mods have embraced this) - and I will likely ban any company-related posts from people related to the company in the future to make it easy on everyone.

-A.

[SAR_boats]

Originally Posted by alank

Chris, I beg to differ - we have some of the best customer service in the industry. Do we make mistakes? Of course - we have been growing by triple digits every year and things aren't always perfect. Do we try our best to make things run as smooth as possible and serve our customer? Absolutely. Any warranty issues, tech questions are answered or resolved within 24-48 hours, and sometimes within minutes - I'd say by industry standards that is pretty good.

Well, Alan, I guess as long as your customer service is up to your standards then that is all that matters.