Terry Saddle customer service

[Red Ryder]

I had to pass on our experience with the Terry company. My wife's all time favorite Butterfly Ti saddle started to get lop-sided. I looked at it and saw the leather top was de-laminating from underneath the saddle. She had used the saddle for a good year or so, but it looked like a manufacture's defect. She called customer service and talked to them about the problem. They asked her to send in the saddle so they could see it and determine what the cause was. We sent it in. We figured we might get a discount coupon for a new saddle. Nine days later, there was a new saddle in our mailbox!! Unbelievable customer service! Thanks Terry!

[volcomsteban]

Always good to hear about good customer service since there is so much bad CS out there these days.
I'm still trying to get a phone from Tmobile and ive been with them for 4 years now.