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Evil Chocula · 11-14-2007, 04:05 PM

I smashed my near-new Smith sunglasses in "the fall" at Bootleg, and REI replaced them free of charge. I didn't know, but I guess they're known for that sort of thing. Saved me 140 bucks! So, yay REI.

J_Sims · 11-14-2007, 04:41 PM

Good to hear...

mtnbikerdude87 · 11-14-2007, 04:48 PM

yea REI is known for that. Gotta love that 100% guarantee.

el_d00der1n0 · 11-14-2007, 04:50 PM

I'm a member of the co-op, and a huge fan, but I really wish they didn't throw out all of their bike stuff for snow season.

dstepper · 11-14-2007, 04:54 PM

Quote:

Originally Posted by el_d00der1n0

I'm a member of the co-op, and a huge fan, but I really wish they didn't throw out all of their bike stuff for snow season.

Concerning there bike stuff, it is easy for me to go in there...they have no bikes I want. Now every thing else....a problem.

Be sure to sign up for the their e-mails, they send out 20% off coupons. I used that to buy a new GPS.

Dean

Evil Chocula · 11-14-2007, 05:05 PM

Quote:

Originally Posted by dstepper

Concerning there bike stuff, it is easy for me to go in there...they have no bikes I want. Now every thing else....a problem.

Be sure to sign up for the their e-mails, they send out 20% of coupons. I used that to buy a new GPS.

Dean

Doh! I checked the "do not send e-mails" box on my co-op membership. I'll have to change that.

dstepper · 11-14-2007, 05:21 PM

Quote:

Originally Posted by Evil Chocula

Doh! I checked the "do not send e-mails" box on my co-op membership. I'll have to change that.

As I remember they give you a 10% off coupon for signing up for their e-mail adds. They really do not send out very many e-mails.

Dean

sdyeti · 11-15-2007, 05:48 AM

Great to hear...they are always good about exchanges, etc. Lord knows we bought enough stuff there this year with the Rainier trip! Looking forward to some BIG dividends...

BrewMaster · 11-15-2007, 06:25 AM

Thanks for sharing this EC. I like buying from places that stand behind their products to this extent.

amor587 · 11-15-2007, 07:16 PM

I agree, REI customer service is top notch. I think the co-op membership is really worth it.

scruffylooking · 11-15-2007, 07:22 PM

REI's great for stuff like that. FYI, Smith also has very good customer service. Lifetime frame warranty as well as a crash replacement program. A pair of my Sliders got run over by a car. Didn't even have all the parts. They said if I sent it back I could have a new pair for something like 50-60% off. Well, the lost it (I shipped it with a tracking number so I know it was delivered). Since they lost it they gave me a free pair. NICE.

el_d00der1n0 · 11-15-2007, 07:29 PM

Quote:

Originally Posted by scruffylooking

REI's great for stuff like that. FYI, Smith also has very good customer service. Lifetime frame warranty as well as a crash replacement program. A pair of my Sliders got run over by a car. Didn't even have all the parts. They said if I sent it back I could have a new pair for something like 50-60% off. Well, the lost it (I shipped it with a tracking number so I know it was delivered). Since they lost it they gave me a free pair. NICE.

One time I was lost out on the frozen plains of Hoth and I had to open up my Tantan to sleep inside. REI shipped out a new Tantan well before the Imperial invasion.

PacMan · 11-15-2007, 07:33 PM

Quote:

Originally Posted by el_d00der1n0

One time I was lost out on the frozen plains of Hoth and I had to open up my Tantan to sleep inside. REI shipped out a new Tantan well before the Imperial invasion.

BrewMaster · 11-15-2007, 07:37 PM

Quote:

Originally Posted by el_d00der1n0

One time I was lost out on the frozen plains of Hoth and I had to open up my Tantan to sleep inside. REI shipped out a new Tantan well before the Imperial invasion.

That's my nominee for post of the week. Freakin' hilarious.

DDB@OCR · 11-16-2007, 08:19 AM

REI sponsors our (CORBA-PV) lunches from El Pollo Loco during trail days.

Also schwags us up pretty good as well.

Good peeps fer shure.

slowSSer · 11-16-2007, 08:57 AM

Quote:

Originally Posted by Evil Chocula

I smashed my near-new Smith sunglasses in "the fall" at Bootleg, and REI replaced them free of charge. I didn't know, but I guess they're known for that sort of thing. Saved me 140 bucks! So, yay REI.

I worked there (santa ana store) for nearly two years- the customer service is usually this top-noch....and if it's not, complain!

Quote:

Originally Posted by el_d00der1n0

I'm a member of the co-op, and a huge fan, but I really wish they didn't throw out all of their bike stuff for snow season.

this was determined by corporate- we had zero control. the bike stuff is never shipped back, it's just moved around until all the ski/board stuff is gone.

11-14-2007, 04:05 PM	#1 (permalink)
Evil Chocula ah buh bye now	REI Hooks EC Up I smashed my near-new Smith sunglasses in "the fall" at Bootleg, and REI replaced them free of charge. I didn't know, but I guess they're known for that sort of thing. Saved me 140 bucks! So, yay REI. __________________ Gone for good. PEACE.

11-14-2007, 04:48 PM	#3 (permalink)
mtnbikerdude87 Huh?	yea REI is known for that. Gotta love that 100% guarantee. __________________ Zot Zot cycling! Keep Pedaling

11-14-2007, 04:50 PM	#4 (permalink)
el_d00der1n0 STR Veteran	I'm a member of the co-op, and a huge fan, but I really wish they didn't throw out all of their bike stuff for snow season. __________________ My Blog

11-15-2007, 06:25 AM	#9 (permalink)
BrewMaster Thirsty	Thanks for sharing this EC. I like buying from places that stand behind their products to this extent. __________________ “Very few are meant for a life of notoriety, yet all of us are meant for a life of significance." Erwin McManus, Wide Awake

11-15-2007, 07:22 PM	#11 (permalink)
scruffylooking Stuck up, half witted...	REI's great for stuff like that. FYI, Smith also has very good customer service. Lifetime frame warranty as well as a crash replacement program. A pair of my Sliders got run over by a car. Didn't even have all the parts. They said if I sent it back I could have a new pair for something like 50-60% off. Well, the lost it (I shipped it with a tracking number so I know it was delivered). Since they lost it they gave me a free pair. NICE. __________________ www.bikeskills.com

11-14-2007, 04:41 PM	#2 (permalink)
J_Sims	Good to hear... __________________ Your actions speak so loud I can't hear a word your saying Big Thanks to ::: http://www.thepathbikeshop.com/

11-15-2007, 05:48 AM	#8 (permalink)
sdyeti	Great to hear...they are always good about exchanges, etc. Lord knows we bought enough stuff there this year with the Rainier trip! Looking forward to some BIG dividends... __________________

11-15-2007, 07:16 PM	#10 (permalink)
amor587	I agree, REI customer service is top notch. I think the co-op membership is really worth it. __________________ Yeti-ya-he-who! http://www.travbuddy.com/widget_map_...php?id=3291361

11-16-2007, 08:19 AM	#15 (permalink)
DDB@OCR STR Veteran	REI sponsors our (CORBA-PV) lunches from El Pollo Loco during trail days. Also schwags us up pretty good as well. Good peeps fer shure.

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