Performance, Laguna Hills

[northshore]

I only go here if a specific product I want is in stock or is on sale. Customer service is great. Someone is always greeting you or at the very least apologizing because they are working with another customer. There is always some type of sale going on and the majority of the employees there will cut you a better discount.

I never had my bike serviced there other than my rear wheel which suffered a handful of beat up spokes. The cost of repair was just $15 that included the new spokes as well. A bargain if you ask me.

The only small issue I have is they tend not to carry popular items of smaller LBS. IE: I was looking for a set of elbow/knee protection and they had a really weak variety of them.

I have heard a number of horror stories with Performance but I haven't had a single bad experience yet. If something I need is in stock and more than likely on sale I will buy it there. If my bike needs serious work, I'd rather take it to a smaller store with more experience.

[DeeZee]

Originally Posted by northshore

I only go here if a specific product I want is in stock or is on sale. Customer service is great. Someone is always greeting you or at the very least apologizing because they are working with another customer. There is always some type of sale going on and the majority of the employees there will cut you a better discount.

I never had my bike serviced there other than my rear wheel which suffered a handful of beat up spokes. The cost of repair was just $15 that included the new spokes as well. A bargain if you ask me.

The only small issue I have is they tend not to carry popular items of smaller LBS. IE: I was looking for a set of elbow/knee protection and they had a really weak variety of them.

I have heard a number of horror stories with Performance but I haven't had a single bad experience yet. If something I need is in stock and more than likely on sale I will buy it there. If my bike needs serious work, I'd rather take it to a smaller store with more experience.

rarely stock anything I use except for energy drinks / food. This shop is on my way home from work.

Things I went in their to get and didn't have or know they don't carry :

• Rock-n-Roll gold chain lube
• Tubes for 29" wheels
• King Headset
• Tires for 29" wheels
• Wide 31.8 Carbon Bars
• SS cogs
• SS freewheels
• Stan's sealer
• Brake Pads
• SS Chain
• Other

I just go right past them and drive the 15 miles or so to The Path

[ericfoltz]

I shop there alot. A couple of months ago I went in looking for a Kore seat. They didn't have the one I was looking for so I was going to have them special order it for me. The manager called their Corp office to see about it and after doing a quick search, the guy at Corp told the manager to tell me that pricepoint had the seat I wanted on sale. Kind of above and beyond service.

I also like the 10% credit and the sales are pretty good.

I think any of the "corporate" bike shops are going to be a reflection of the management. The LH store seems to have a good team.

I also spread my money around at the Path (tires) and R&R Mission Viejo.

[.8down]

I liked it better when it was Supergo, but its still pretty decent shop but like most, they don't have inventory...

[Abui]

Originally Posted by .8down

I liked it better when it was Supergo, but its still pretty decent shop but like most, they don't have inventory...

They beat other stores on some inventory and some sales.

This week they had a 20% off coupon. So thought about a TriNewt, found it was already discounted $20 so applying the additional 20% made the sale. Places like Speedgoat don't even have it in stock.

[northshore]

I stopped by after work on 10/31 to pick up a Camelbak bite valve, a cleaning kit, and head sweat bands. They did not have any free ride shoes in stock. John is a great employee, offers discounts even on sale items, and just loves to talk about bikes. Always a consistent positive experience when I go there.

[northshore]

I attempted to price match an '07 Iron Horse MKIII Competition bike. The sales associate was great help explaining all the components, types of riding styles, etc. However, the manager denied the price match and sent me packing. Looks like I will be taking my money elsewhere.

EDIT: I also mentioned to the employee and the manager that I have dropped a decent amount of cash on other items for my older Giant bike and various items like Camel Baks.

[jeffj]

Originally Posted by northshore

I attempted to price match an '07 Iron Horse MKIII Competition bike. The sales associate was great help explaining all the components, types of riding styles, etc. However, the manager denied the price match and sent me packing. Looks like I will be taking my money elsewhere.

What was the reason given for denying the price match?

[.8down]

Originally Posted by northshore

I attempted to price match an '07 Iron Horse MKIII Competition bike. The sales associate was great help explaining all the components, types of riding styles, etc. However, the manager denied the price match and sent me packing. Looks like I will be taking my money elsewhere.

there is a sale guy there, I think hes pinoy hes cool, talked about a lot of stuff. you should have told them that if they don't get your money someone else will, its not like those bikes just fly out the door.

[northshore]

Originally Posted by jeffj

What was the reason given for denying the price match?

He claimed the source was not valid.

Originally Posted by .8down

there is a sale guy there, I think hes pinoy hes cool, talked about a lot of stuff. you should have told them that if they don't get your money someone else will, its not like those bikes just fly out the door.

That's the guy I talked to. Really cool.

[Shu]

Originally Posted by northshore

The only small issue I have is they tend not to carry popular items of smaller LBS. IE: I was looking for a set of elbow/knee protection and they had a really weak variety of them.

Hit up The Path...they have a decent enough selection and very good prices...Jenson also has a decent selection and good prices...so depends on your location w/ gas being $95 a gallon

[MuddyEdgar]

Originally Posted by northshore

I attempted to price match an '07 Iron Horse MKIII Competition bike. The sales associate was great help explaining all the components, types of riding styles, etc. However, the manager denied the price match and sent me packing. Looks like I will be taking my money elsewhere.

Go to the one in Torrance (redondo bch Blv.) They are really good with price match. I've done it many-many times with no prob.

[northshore]

I really didn't want to drop my cash here due to a previous price matching problem for a bike but deperation beckons when other local LBSs in the area didn't carry Chamois Butt'r. Picked up a tube or Butt'r and a spare tire tube in case I get stuck out in boon-ville. A few of the employees asked why I haven't been around in awhile and told them why. Hopefully my comments will make another customers experience a positive one.

[ericfoltz]

You might want to go back. I was in last night and they had a Iron Horse MkIII Team on Clearance at $2700.

[northshore]

Originally Posted by ericfoltz

You might want to go back. I was in last night and they had a Iron Horse MkIII Team on Clearance at $2700.

I bought a MKIII Comp for $1500 a few weeks ago from a different shop.

[DeeZee]

Originally Posted by northshore

I really didn't want to drop my cash here due to a previous price matching problem for a bike but deperation beckons when other local LBSs in the area didn't carry Chamois Butt'r. Picked up a tube or Butt'r and a spare tire tube in case I get stuck out in boon-ville. A few of the employees asked why I haven't been around in awhile and told them why. Hopefully my comments will make another customers experience a positive one.

the employees only remember their customers that buy Butt'r

[northshore]

Went there during lunch today. Bought a few tubes, SS kit, and Oury grips for cheap. No issues.