Jax, Fullerton

[soul rider]

over priced, under stocked, my ass hurt when I left there,and all I bought was some cable and housing.
Jax in Fullerton really sucks.

[guero]

the jax in long beach pretty much blows as well....seems to be a recurring theme with that shop.

[carbonman]

Ya, its sad but they all pretty much suck the big 1. That is unless you want to pay top dollar for a Trek? Or maybe you need some Trek shorts or a Trek helmet or maybe a Trek bag. It is a very sad thing indeed that Jax bought the old Buds bike shop in Claremont and turned it into another Trek store. That place used to be a cool tandem shop, oh well.

[allison]

Originally Posted by carbonman

Ya, its sad but they all pretty much suck the big 1. That is unless you want to pay top dollar for a Trek? Or maybe you need some Trek shorts or a Trek helmet or maybe a Trek bag. It is a very sad thing indeed that Jax bought the old Buds bike shop in Claremont and turned it into another Trek store. That place used to be a cool tandem shop, oh well.

I actually really like the Trek (er, Nike) lycra shorts. I've got two pair and aside from bibs for road riding, they are my FAVES!

[Sprockethead]

I bought a CamelBak Mule from the Fullerton shop years ago and left the bag in my car for a week. Back then, I didn't even bother comparison shopping on the internet so when I actually looked, I saw that I was paying way over for what you can get from other shops nearby (ie Jenson, Price Point). So I took the bag back into the shop hoping I can either get my money back or some store credit. The Mule was untouched, I didn't even take it out of my car so when I asked the salesman, can I get store credit because I do see a sign that says no refunds, he flat out refused me. I was shocked. From dealing with other retails stores, store credit wasn't a big deal because they've still got my money. The tags were still intact and nothing was altered on the CamelBak. I was pretty pissed and I haven't stepped foot in there for 4 or 5 years.

I would have been a happy customer if they gave me store credit. It's the little things that may seem insignificant the to store employee, but it was a big deal to me as a customer.

[Shu]

Originally Posted by soul rider

over priced, under stocked, my ass hurt when I left there,and all I bought was some cable and housing.
Jax in Fullerton really sucks.

I was at Jenson picking up the outter (3rd) ring and price checking w/ a friend while he was at Jax in Fullerton..

Cldrnkr...The Race Face 44 tooth ring is here(Jax) is $70..
Shu...for the whole set????? b/c it's $32 here(Jenson)
Cldrnkr....no it's $70 for only the 1 ring...
Shu...a full set(22/32/44) is less then that here....
Cldrnkr....get it...
Shu...F that place they are always WAY to F'N expensive...

[Fired Yo Momma]

I was in desperate need of 32 ring and went into performance and was quoted for $30 for a 32 ring. If I wasnt so desperate I would have just walked out but I was going for a ride early the next morning and my procrastination on that ring cost me.

[bananaseat]

Originally Posted by guero

the jax in long beach pretty much blows as well....seems to be a recurring theme with that shop.

werd! i was in both last week. lame & lammer.

[J_Sims]

No more Bud's Bike shop That Sucks.... Those guys used to put on a great evening road ride....

[Rob]

Originally Posted by Fired Yo Momma

I was in desperate need of 32 ring and went into performance and was quoted for $30 for a 32 ring. If I wasnt so desperate I would have just walked out but I was going for a ride early the next morning and my procrastination on that ring cost me.

That could be cheap for one brand and model and expensive for another.

[Winger]

Jax has a niche. Unfortunately it preys on the noobs.

The stores are big and clean. The bike selection is pretty good; especially with the Elektra beach cruisers. They do a great job selling the bikes & setting them up using rider measurements & computers. They have a great 30 day money back guarantee, which reduces the fear of buying a bike. Most people barely ride their new bikes so they are left with a warm & fuzzy feeling when they leave the shop.

The accessories side of the store is roomy & uncluttered. I've seen many accessories there that are exactly what I was looking for, just 4X as expensive. When spending $$ on a bike, you might as well throw in the accessories while you have the credit card out. Cha Ching $$ for Jax!

Their maintenance staff is overly friendly and quotes prices without skipping a beat. "Of Course we can help you. Replacing the tube will cost $20 and you'll have to leave your bike here for a week.". The noob is excited because his only frame of reference, car tires, cost $25 to plug a hole. What a steal!

Finally, those hours are tough to beat. Even the experienced biker gets sucked in when it is the night before a big ride and Jax is the only store open. He thinks...."Damn them...they got me again. I'll be prepared next time." But they are already laughing their way to the bank charging you $10 for an old rusty crank bolt.



The real problem with Jax is that they do not empower their employees to do the right thing. The employees are robots. They may mess up a repair, but they'll make YOU put up a fight to not have to pay for it a 2nd time. And that's the difference between Noobs and experienced riders. Noobs roll over and pay it because they don't know any better. Experienced riders realize they are getting screwed, put up a fight, and vow never to go back again.


I've long since peeled the Jax sticker off my bike, and can guarantee my next bike will not come with one.....unless it is from a going out of business sale.

[2wheel_lee]

Winger, how's that Elektra treating you? Just kidding.
You pretty much nailed the Jax MO.

Kind of funny, I used to work with the current owner (Dave Hansen) of the Jax stores back in the early 80s at Buena Park Bike Shop. He was a putz then, and even more of a putz now. However, he's worth a lot more than me (but he's still more of a putz). Another interesting point of trivia, Bob Morales use to work at that the BP shop back then, too. He later started Dyno, then after he sold that to GT, he started Kore. A guy who I used to ride BMX with, including at the Parks BMX track along the Fully Loop, now owns the store. I guess I could keep rambling...I'll stop now.

[Winger]

Duuudde....you don't even know...

My wife wanted an Elektra cruiser SOOO badly.

If Jax hadn't screwed with me on my Trek Fuel EX8, there's a good chance we would have bought one. The whole experience killed the excitement and we never got back to shopping for one @ other stores.

Dave Hansen's putziness traveled down through his organization.

I hate when Jax is a sponsor of events that I take part in. I honestly want to ride with a banner that says "Jax Sucks!". Just hearing "Jax" makes my blood boil. They were so incompetent.

[Slopoke]

11.00 $ for an innertube?? WTF!! At least you could use some lube first! Ouch!! I will never go back to that place.

[SAR_boats]

Originally Posted by 2wheel_lee

Winger, how's that Elektra treating you? Just kidding.
You pretty much nailed the Jax MO.

Kind of funny, I used to work with the current owner (Dave Hansen) of the Jax stores back in the early 80s at Buena Park Bike Shop. He was a putz then, and even more of a putz now. However, he's worth a lot more than me (but he's still more of a putz). Another interesting point of trivia, Bob Morales use to work at that the BP shop back then, too. He later started Dyno, then after he sold that to GT, he started Kore. A guy who I used to ride BMX with, including at the Parks BMX track along the Fully Loop, now owns the store. I guess I could keep rambling...I'll stop now.

It's the age old dilemma. Would you rather have great material wealth and have the respect of the naive but be a total hypocrite, or would you rather be poor, have the respect of the experienced and stick to your principles.

[Pain Freak]

Originally Posted by Winger

Duuudde....you don't even know...

My wife wanted an Elektra cruiser SOOO badly.

If Jax hadn't screwed with me on my Trek Fuel EX8, there's a good chance we would have bought one. The whole experience killed the excitement and we never got back to shopping for one @ other stores.

Dave Hansen's putziness traveled down through his organization.

I hate when Jax is a sponsor of events that I take part in. I honestly want to ride with a banner that says "Jax Sucks!". Just hearing "Jax" makes my blood boil. They were so incompetent.

C'mon Winger don't hold back, tell us how you really feel.

[jfromlv]

Originally Posted by J_Sims

No more Bud's Bike shop That Sucks.... Those guys used to put on a great evening road ride....

Wed. night around Bonelli is still called the Bud's ride, or the World Championships, depending on which group you ride with.

[chongoblanco]

thats why u should go to ADRENALINE! they have all of your biking needs

here's the #714 288 2012

i admit I strayed once and have felt guilty ever since

[Chewyeti]

before a fully tea party ride.... i lost a tube in the parking lot. off to jax down the street....

all they had was the slime presta tubes.... 13 bucks or so... and i totally ate shit on their waxed linoleum floors in my spd shoes......

hurt my knee so bad....

[guero]

Originally Posted by chongoblanco

thats why u should go to ADRENALINE! they have all of your biking needs

here's the #714 288 2012

i admit I strayed once and have felt guilty ever since

werd on the street was that they were gonna cut or taze you...or have Caviar sit on you...