Switchback Cyclery

[Winger]

Switchback continues to go above & beyond the call of duty. Every time I go in there, I'm amazed at their dedication to customer service.

Recently I had a warranty issue with my rim, 1.5 weeks before a big race. When I dropped it off they guaranteed that I'd have a wheel by race day. Not only were they able to get Trek to cover the rim under warranty, but when there was a shipping delay they went to bat and had Trek send an entire wheel.

It felt like they took my biking as seriously as I did. They knew the importance of breaking in a wheel before a race so they did everything in their power to make sure I had the wheel a couple days before the race.

And my good experiences aren't limited to this one instance. It happens every time I go in there, whether it be taking the time to calculate proper spoke lengths for my new wheel build, or painstakingly going through the Bontrager catalog because I insist on buying the exact seat that came with my bike.

I definitely recommend stopping by and checking out this shop. Thanks Switchback!

[tehelmo]

Came in on Wednesday to exchange some shorts and Sherri allowed me to get the size I wanted plus was able to get me the STR discount via return/rebuy! I didn't know about the discount when I purchased them the night before. Thanks, Cowgirl!

[madrider]

Props to Switchback- my first time there, took my SC Nomad in with a creak. Tim looked at it, tightened up the linkage, and the creak was silenced- 5 minutes, no charge. Picked up some Hoss shorts while there, another good shop in OC, will be back!