JAX- Irvine

[BrahMa]

But I went into Jax Irvine again. I was there about 18 seconds. My son wanted a full face helmet. I walked in the door, and was greeted by a helpful Jax associate. "Can I help you". "Yeah, I'm looking for a full face helmet".

"Sorry, we don't have any, you probably want to try Mission Motorsports down south".

Are you f'in kidding me!?! Do you really think I would come to a bike shop if I wanted a motorcycle helmet?!? This kind of attitude to simply get the customer out of the store as quickly as possible never ceases to amaze me. Maybe he doesn't even know that there are full face bicycle helmets?!?

Why wouldn't his response be something like, "I don't believe we have any of those in stock, but if you like, I can look in the catalogue and we can order something for you".

I almost suggested to him that no, I am not interested in a heavy overbuilt motorcycle helmet for my son to use for mountain biking, but I figured it would be wasted breath. I simply walked out.

My son said, "Why don't they have any full-face helmets Dad". My response "Because they're lame".

[Tranced]

I also had a bad experience with Jax as well. I spent like 10 minutes in the store with a buddy of mine and not a single sales guy asked if we needed any help. I saw them outside talking among themselves and it bugged me even though I was just looking around.

[socalrider77]

Originally Posted by PHAT TIRE

I have been going to this shop for years. They recently got to be a Trek factory store- u gotta see that plasma tv in the showroom.

I go there for the services support. They warrantied my Trek years ago after 5 years of abuse, transferred all my components to a new SC frame and helped build my Trek hardtail. My roadie was purchased and set up there. Their efforts gained my lifetime respect and business. I feel like a friend when I go there- like Norm at cheers .

They have a great crew, good Trek and Gary Fisher lines and beach cruisers. If go there, tell Pat, General Mgr., Germaine, Mike, Brent and the crew Matt sent you. Brent is amazing at bike fittings! Although they have computer systems and all that awesome techno jazz, he does it old school and will swap parts for months 'til you're comfy.

KUDOS TO THESE GUYS...MAKE SURE U STOP BY.

Use to work with Pat at Huntington Beach before he went to Irvine as the GM. He's good people, I don't care much for the ownership of Jax's but everything with small chain stores comes down to politics.

[jakethecake]

yeah this place feels a little commercial for me.

[DISCO]

Jax has some of the best and most [FONT=Times New Roman][SIZE=3]knowledgeable employees of any shop out there. Most are passionate cyclists and compete and get just as fired up as any other rider. I had the privilege of getting to know everyone in that family better and cherish the memory. While it’s true the store doesn’t cater to any specific niche, it is quite capable of meeting the needs of the average cyclist. Each store has autonomy and can cater to the needs and wants of its clients; however most folks will just show up for a tube once in a blue moon and wonder why they don’t stock the latest juicy product. No one is perfect but that does not make them bad, their number one priority is and always has been service above and beyond the regular (IE performance) expectations and one on one personal attention. I still shop there but also frequent other local establishments depending on my needs. I am glad to say the new Mission Viejo shop will retain some of the key people who have made this chain as good as it is.[/SIZE][/FONT]