Switchback Cyclery / Felt Bicycles - Thank You!

[gassertrucks]

I wanted to thank Switchback Cyclery and Felt Bicycles for their great customer service.

I purchased a Felt RXC Hardtail from Switchback about 3 years ago and the bike has served me very well, first with gears and more recently as a singulated SS, until recently when I discovered a crack at the BB and drive side chain stay.

Sherry and Tim from Switchback were extremely helpful and very easy to deal with. With a recent move, I was having trouble coming up with the receipt from 3 years back, Sherry found it in a matter of minutes. They promptly placed a call into Felt, and within a few days Felt simply and painlessly replaced the frame. The next day Tim reassembled the bike and was ready for pick up!

I was originally concerned about the compatibility issues with the new frame, as the old bike was set up with v-brakes and it would have been an expensive switch to disc brakes including a new wheelset, brakes, etc. Felt found a V-brake frame for me and everything with the exception of the seatpost (very minor) fit on the new frame.

When my frame broke I was expecting the worst and instead I received first class treatment from 2 oustanding businesses. Thank you guys!

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Here are the pics of the new frame. With heavy winter tires and Ergon grips she sits right at 21 lbs. I'm going to try a rigid fork that will shave 2 lbs. and with my normal Small Block Eights, I'm hoping to hit low 18 lbs.

[fos'l]

Switchback will go to bat for you ... they did for me too.

[Johnny Dirt]

Originally Posted by fos'l

Switchback will go to bat for you ... they did for me too.

+1

[Kid A]

just got an email (WS) with some skinny on Switchback...wish Tim and Sherry all the best


Switchback Cyclery will be moving their shop to a new location on March 1st: 11101 Orange Park Blvd., Orange, CA 92869 phone number of (714) 628-3913 stays the same...Tim and Sherry will be continuing to run their business focusing on service and labor of bicycles but from a workshop on their property. They had decided to do mobile repair and step out of the retail business due to the current economic conditions. They will still be providing quality service and repair work and be able to get you any parts you need so call them should you need anything!

[Fired Yo Momma]

Great peeps and top knotch service. I wish they had more of selection on stuff but their service and wrench are top knotch

[fos'l]

Sad but it reflects that integrity, service, friendliness, helpfulness, and many other positive traits still may not be enough to succeed.

[Waldo]

Sorry to see the retail shop go, but I can understand it. I wonder about other locations though - it seems like the right climate to cut a great deal on a lease. I also hope the neighbors are OK with a low-key business running there, but I assume you guys have that all figured out. And on the upside for me, the location will be even more convenient for me.

You are quality people, and I wish you the best of luck with the new venture.

[CPATCRASH]

I'm sorry to see the shop close but am sure they will do well with a mobile business. They have a very good customer base to start with. Maybe offer some maintenance classes as well.

[Waldo]

Just drove by and was surprised to see the shop is already empty and the sign is even gone off the building.

[mtnbikej]

Yeah, we moved everything out on Sunday. Didn't want to go into another month having to pay rent.

714-628-3913 phone number still works.....goes directly to the new workshop.

Will be offering pick up and delivery.

[Fired Yo Momma]

Any blow out prices on excess inventory?

[mtnbikej]

Originally Posted by Fired Yo Momma

Any blow out prices on excess inventory?

Not really......have been keeping inventory low the last 6 months so we would not be stuck with a bunch of inventory. Most of what is left are the type of items that will be needed/used with repair/service work.

[kingaucho]

I stopped by the shop last week w/ a couple of friends and found out about this. Sorry to see the store close, but was very happy to hear Tim say they would continue to do service. Everyone at the shop has always been very helpful, answered all of my silly questions and have provided me with awesome service, so I will definitely continue to bring my business to them. I can't wait for my tax return, so I can have them order me a new (Reba Race) fork and help me set up my new bike!

[Cowgirl]

Originally Posted by Waldo

Sorry to see the retail shop go, but I can understand it. I wonder about other locations though - it seems like the right climate to cut a great deal on a lease. I also hope the neighbors are OK with a low-key business running there, but I assume you guys have that all figured out. And on the upside for me, the location will be even more convenient for me.

You are quality people, and I wish you the best of luck with the new venture.

We are lucky to be in the County and are allowed to run a business off our property...the move was hectic but with lots of friends to help it went quick...Tim already has his shop all rolling and didn't miss a day of repair. We have been busy thanks to our wonderfully loyal customer base...our goal is to have the quickest turn around that you can find! Pick up and delivery is also available to help those who need it.

Thanks for all the support everyone!

[GeorgiaOfTheJungle]

What are the pick up areas? You guys aren't hitting the Velodrome anymore, are you? STR rides? How does that work???