A Great Experience with Performance Bikes

[Waldo]

Performance Bikes seems to be the place we all stop at now and then, but generally like to bash. I've been guilty of that too, but this time I have to give credit where it's due: Their satisfaction guarantee is awesome, and when the right people help you, it can be a really positive experience.

2 years ago I got some lights as a gift, but I've had problems all along. I took them back once, back when I still had a receipt and the boxes, and they supposedly tested some things and replaced a charger. But the next time I used them, they went dead 10 minutes into the ride.

Well, time passed and I didn't need them that much, and I forgot to take them back. Now that we're into winter though, and I've been riding a lot, I want to hit some night rides, so I took them back to the Laguna Hills Performance (where they were bought). The manager, Rick, was super helpful. He had one of his guys do some tests, and ultimately managed to get the manufacturer to replace a battery for me. I wouldn't have surprised if any of several reasons were cited as to why they couldn't do anything for me, but instead of a hassle I got the item replaced, quickly and with good service from Rick and a couple others who were involved (sorry I don't know each of their names).

Major props for a quality customer service experience.


(Ps: Mods, I know this could go in the LBS review thread, but it was such a positive experience that I felt like it deserved it's own thread. But move away if you think it belongs elsewhere)

[LadiesMan]

I hope they see this post somehow...

Actually, you know what I'm going to email a link to this thread to their email, I should be able to find it on their website.

[Waldo]

Originally Posted by LadiesMan

I hope they see this post somehow...

Actually, you know what I'm going to email a link to this thread to their email, I should be able to find it on their website.

I intend to send them a letter as well

[fos'l]

I've had nothing but extremely positive experiences at the Laguna Hills location especially with Rick and Tony. However, the Tustin location and the sales manager for the socal region are useless.