Risse

[Diamondback]

I ordered a drop crown kit for my 888 on the 15th and they billed me already on my card but havent gotten it yet. I left 2 messages on the phone and one email and no word back.

Do these guys suck? Anyone have any experiences with them? If I don't hear from them by Monday, I may have to get VISA to refund my money. Is it like a 2 man operation or something like that up there in Oregon?

[SchwinnStr8]

From what I remember (last year) they shipped it out either the next day or the day after that. Did you call to make the order or did you make it online? I made my order online and it sounded like there was more than 2 guys.
Good luck!

[Diamondback]

Originally Posted by SchwinnStr8

From what I remember (last year) they shipped it out either the next day or the day after that. Did you call to make the order or did you make it online? I made my order online and it sounded like there was more than 2 guys.
Good luck!

i made a phone call, i hope i get that soon man

[JamR]

Never had any dealings with them but a while back I was perusing their site to make a purchase, but a few things ran up some red flags for me.

Again......I never purchased from them so I truly cannot say anything bad about their business or service, but here are a few things I look for in sites that I purchase from.

1. The ability to purchase without creating an account
2. Clear information on their policies....shipping, returns, privacy, etc.....
3. Easy ability for online support via contact links....e-mail, live chat. I need more than a phone number to make contact.

Their site lacked the transparency that is present in the other sites I purchase from.

I always look for clear posted policies, shipping, availability, and multiple avenues to make contact. And do not like being forced to create an account just to make a potentially one-time purchase.

They did not meet the minimum litmus test that I use, so I did not complete the purchase.

Hope they come through for you.

Good Luck!

[Diamondback]

Originally Posted by JamR

Never had any dealings with them but a while back I was perusing their site to make a purchase, but a few things ran up some red flags for me.

Again......I never purchased from them so I truly cannot say anything bad about their business or service, but here are a few things I look for in sites that I purchase from.

1. The ability to purchase without creating an account
2. Clear information on their policies....shipping, returns, privacy, etc.....
3. Easy ability for online support via contact links....e-mail, live chat. I need more than a phone number to make contact.

Their site lacked the transparency that is present in the other sites I purchase from.

I always look for clear posted policies, shipping, availability, and multiple avenues to make contact. And do not like being forced to create an account just to make a potentially one-time purchase.

They did not meet the minimum litmus test that I use, so I did not complete the purchase.

Hope they come through for you.

Good Luck!

I may be wrong and I am wrong sometimes but yeah, they seem kind of sketchy. I noticed everything they sell on other website stores are out of stock. I may just contact VISA and try to get my money back. I guess I'm going to have to contact Marzocchi and get stock replacement crowns and steerer tube. Thanks for your input. See what happens when you try to buy from small American manufacturers? I think Ells, Ventana and Intense are the best indie US manufactures who really give a damn.

[Diamondback]

I just got an email back from them today. They arent out of business but IMO they are pretty slow about getting back to customers. I just called them and got a refund.

They make excellent products, no doubt, but the operations there are so 1970's. My invoice was billed on June 15th and I didnt hear a word from them until after 3 emails and 2 phone messages. I am assuming that they are either behind schedule production wise or maybe just dont care.

This is the type of small business I root for. An American-made, American-designed product that yes, I am willing to pay extra for. But in the end, businesses like this end up shooting themselves in the foot with poor planning or service. Large corporations are known for doing things like this, not small businesses! I ended up calling (yes a huge corporation) Marzocchi and purchased a stock upper and lower clamp set. I really didn't want to.

[atchipmunk]

I have been trying to contact Risse via email and phone for the past few days without any success. I merely want more info on some of their products, but can't seem to get in touch with anyone. Have called several times a day for the last 3 days and no one seems to answer on ANY of their extensions. Have also emailed my questions to the email addy listed on their website, but again...nothing. WTF?!

Alvin Caragay
Hermosa Beach, CA

[edrock]

check out this link at mtbr.

http://forums.mtbr.com/showthread.php?p=5994730

I ordered a product in February, still haven't received it, nor until TODAY have I been able to even get a hold of anyone.

Yep, thats right, I finally got a hold of KEVIN this morning. I was in so much shock, I almost didnt know what to say.

I was told that my order slipped through the cracks, and that he will get it shipped out today. (he said the same thing 2 weeks after I first ordered back in Feb).

Ill let you know if he holds true to his word, however I am not counting on it.

Wonder if my complaints to the BBB had anything to do with them actually picking up their phone?

oh well.

[OMR]

I ordered a replacement shock for my old Mantis ProFloater about 3 years ago. They were sketchy then... seemed to be a day to day operation. Took a couple of weeks and a couple of phone calls to get the shock... their excuse was: 1. must have slpped through the proverbial crack 2. We were out riding... I could understand #2... but not #1.

[atchipmunk]

I finally did get someone to answer a phone so I could ask some questions (after calling 2-3 times a day for 4-5 days straight). Sounds like their Hex Link is EXACTLY what I need for my old-school FSR, but based on their customer service (or LACK thereof!) i'm a bit hesitant. I'll be PISSED if I plunk down the coin for the hex link and replacement seat stays for my bike and they dick me around like it seems they have to a lot of other people. How does a business like that survive?
Problem for me is, only they (Risse) and BETD still make a long-travel link for the old school FSR's and from the pics Risse's looks better than the BETD one. And BETD is in the UK so there'll be some issues shipping internationally (taxes, duties, etc.). Ah...what to do?

Alvin Caragay
Hermosa Beach, CA

[Drakethomas]

I have had nothing but good experiences with them.Nothing negative ever and I have had tons of contacts with them.

[Iwannabinsocal]

Well guys (& gals!), I just sent the following email to them, just to be fair to them and see what they come back with, it seems it would help everyone.

SUBJECT: Just and FYI on your reputation

"Hi, I do not have any personal experience, but have seen/heard of your products and people seem to like them that own them, however it looks like there is starting to be a concern in the MTB community.
Here is a link to a thread on STR (socaltrailriders), where some people have had issues with service.

Risse

If you cannot see it because you are not a member, it is free to create an account and be a member. Most of the industry players have representation on this forum. I would think you would like to create an account and post a response in the thread, it goes a long way to preserve a brand/shop's reputation.

Like I said, I have no vested interest, but just like to be fair to the business being spoken about.

P.S. Please reply to my email so I can at least know you received it since that seems to be one of the concerns."

[atchipmunk]

Originally Posted by Drakethomas

I have had nothing but good experiences with them.Nothing negative ever and I have had tons of contacts with them.

Unfortunately, based on what i've read here and on MTBR it sounds like your experience is not the norm. Everyone says the products are great, the people are cool, friendly, etc....but it takes FOREVER to get the product with no follow-through...no communication, and what seems like a lot of BSing. Good products and friendly people don't make up for a complete lack of customer service in that respect, IMHO.
I hope they get their act together...I really do. I hope they read iwannabinsocal's email, check out this thread and make an effort to better their customer service. It'll better their business as a whole. For now, i'll wait and see...

Alvin Caragay
Hermosa Beach, CA

[Iwannabinsocal]

Originally Posted by atchipmunk

Unfortunately, based on what i've read here and on MTBR it sounds like your experience is not the norm. Everyone says the products are great, the people are cool, friendly, etc....but it takes FOREVER to get the product with no follow-through...no communication, and what seems like a lot of BSing. Good products and friendly people don't make up for a complete lack of customer service in that respect, IMHO.
I hope they get their act together...I really do. I hope they read iwannabinsocal's email, check out this thread and make an effort to better their customer service. It'll better their business as a whole. For now, i'll wait and see...

Alvin Caragay
Hermosa Beach, CA

If I get a response, I will post it as well as note how long it took

[surlygal]

Originally Posted by Iwannabinsocal

If I get a response, I will post it as well as note how long it took

Interbike starts tomorrow, I doubt you'll hear from them this week

[Diamondback]

update: yes, its only about me
I called Marz and ordered a flat crown set $200,
not the same as Risse, not as pimpy and cool.
But it works, came with a steerer, bolts, etc.


Sadly for Risse though, Marz shipped it out quickly, took only
2 days to get UPS. If Risse got their sh%$ together
can you imagine what a success they will be?
I know for a fact avid mountain bikers love after-market pimpy and high tech after market parts opposed to ordinary
Chris King, RaceFace, Easton and other brands that are clamped on our bikes.

I feel like they are star athletes in south LA with above average potential but don't want to go try out for organized sports because they lack motivation.


Surlygirl: you are right, you wont hear from them for weeks now

[Iwannabinsocal]

So less than 24 hours later, Kevin has responded. Here is his email to me, looks like there are some valid reasons for the trouble as of late, but as he says, he is going to create an account, so let's look forward to:

1) Kevin's comments regarding this topic
2) Having Kevin Risse as a new member of STR! (do I get anything for recruiting?)

"Gary,
Thanks for your e-mail regarding the thread on STR. Being a small company, customer service is very important to us, and obviously we have dissapointed some customers recently.
This past spring, I moved the business from Redding, CA to Redmond Oregon. Durring this transition, some orders took an extremely long time to fulfill, and others were overlooked as we setup the equipment and shop in the new facility. We have hired and trained new personal for both assembly and the machine shop. Currently new orders taking aproximately 3-5 days to ship.
This evening, I will create an account and post some info in response to the customer's concerns or complaints.
Once again, thank you for bringing this to our attention,
Kevin Risse"

Risse Racing Technology, Inc.
334 S.E. Timber Ave. Unit 103
Redmond, OR 97756
541.526.7242 voice
541.526.7243 fax

[Drakethomas]

I told you guys Risse rules.

[atchipmunk]

Wow...that's good news. Kudos to Kevin Risse for the response and effort. Looks like when the time comes, I might just be making a purchase from them after all.

Mr Risse...if you sign up and read this, PM me...have some questions for you about your stuff for the old-school FSR's...

Alvin

[xhuskr]

I had a rear shock sent in for service and yes it took some time, but once I called, they started working on it right away and within a few days it was in my hands. I'd consider using them again if I decide to resurrect my old B4.