Buena Park Cyclery awesome service

[oneredbike]

I recently went to service a wheel at this bike shop for the first time and was super please with their friendly service and rapid attention. I was expecting to leave the wheel and been told to come back in a few days...on the contrary I was told to see the mechanic on duty. Hugo started working on my wheel right away. He had it fix in a few minutes and there I was on my way home with my wheel. This kind of service is rare nowdays. I am going back this week for more service. Anyone had the same experience at this shop?

[chevrolegs]

I like the shop although I only feel like I get good service when I believe Steve is working.. or the Asian guy that I forget the name of. 2 really cool, helpful guys.

[Old and in the Way]

His name is Hank. Had a front break problem, they fixed it on the spot.Yes good people at this shop and the Fullerton one.

[2wheel_lee]

Hank is the asian guy - very nice guy and very customer service oriented. I think during the months when it's lighter longer, he holds some group rides at the Fullerton Loop.

Hugo's been around for quite some time, and he really knows his stuff. Although I've never had him build any wheels for me, I hear his wheel builds are pretty solid.

[eruizela]

Hank is cool, he very helpfull

[Tmac]

I actually bought my first BMX bike from them, waaaay back in '82 and have been shopping there ever since. I have always been very happy with the level of their customer service.

[ocr6]

Originally Posted by 2wheel_lee

Hank is the asian guy - very nice guy and very customer service oriented. I think during the months when it's lighter longer, he holds some group rides at the Fullerton Loop.

Hugo's been around for quite some time, and he really knows his stuff. Although I've never had him build any wheels for me, I hear his wheel builds are pretty solid.

I had Hugo Built my sette elite just this last year.. I bought all the parts everywhere and droped them off to him in a pile.. He called me a couple days latter to come pick up the bike it was done.. Never had a problem with any of his work. My next build Hugos going to be building!!!

[mtnbikerfred]

Mah boyz on the west side!!!

If you really think so, click here

[2wheel_lee]

Originally Posted by Tmac

I actually bought my first BMX bike from them, waaaay back in '82 and have been shopping there ever since. I have always been very happy with the level of their customer service.

Oh yeah? My dad bought my first bike there: a 1973 Schwinn Sting-Ray (the shop was called Pete's Schwinn back then). While working at the shop, I bought my 1982/83 Schwinn Tempo road bike there.

Cindy, the woman who works there has been there since about the time my dad bought that bike. I think it was her father or grandfather who originally owned the shop. Yes, she knows more about what's gone on at that shop more than anyone else. And she has an incredible memory, too.

[chevrolegs]

Oldies!

[moment8]

Nice people, good service, but they did'nt know how to retension my spokes on my new Industry Nine wheels.
paid what I paid, they say it's retensioned to specs, but the spokes were still too loose... ended up taking them somewhere else for proper service.

[2wheel_lee]

Originally Posted by moment8

Nice people, good service, but they did'nt know how to retension my spokes on my new Industry Nine wheels.
paid what I paid, they say it's retensioned to specs, but the spokes were still too loose... ended up taking them somewhere else for proper service.

In their defense, I9 wheels are a bit different than others (I assume you know that). Although the basic skillset is the same, I think that there may be some characteristics that one should be practiced with to fully tension those wheels. That's why many people here recommend that you take the wheels to someone who is familiar with them. I don't think Buena Park Bicycles has sold many - if any - of those wheelsets. That's just one of the disadvantages in owning an unconventional or different type of wheelset.

[patrickrocks55]

fullerton bikes is also good same owner ther r the best in town

[moment8]

Originally Posted by 2wheel_lee

In their defense, I9 wheels are a bit different than others (I assume you know that). Although the basic skillset is the same, I think that there may be some characteristics that one should be practiced with to fully tension those wheels. That's why many people here recommend that you take the wheels to someone who is familiar with them. I don't think Buena Park Bicycles has sold many - if any - of those wheelsets. That's just one of the disadvantage in owning an unconventional or different type of wheelset.

That's why I asked if they could do it three times. I also told them if they are hesitant in anyway don't worry about it, I will take it somewhere else. They said no problem and it's done...

[Dino Brown]

The Man.. The Myth... The Mike Franze


Three Legends
2Wheel_Lee, Mike and Freddie


A video or two...
(1:25)


Freestyle/ Benefit Ride

[Fullerton Mike]

wow dino, them are nice words, I must say I'm blessed with a good crew that
wants to do good for our customers. Hank is driven to be the best and will always do what ever it takes to make it happen and has enjoys selling bikes. With out his hard work and team effort the shop would not be what it is.. Thanks for all the kind words! You all ROCK even Dino!

[Fullerton Mike]

Just for the record Hank's nick name is "driving Force" Not Asain guy

[yetifan80]

where is buena park and fullerton cyclery? is fullerton the same as banning's?

[mfoga]

Originally Posted by yetifan80

where is buena park and fullerton cyclery? is fullerton the same as banning's?

http://www.fullertonbicycle.com/


Banning's is a whole different shop.

[mtnkitty]

Okay.... Is Buena Park Cyclery the one on Walker and Lincoln?