Crank Brothers Customer Service

[Uncle Rico]

Ive gone to Cranks Brothers twice in the last month for two separate things and have received great service. I just wanted to give these guys a thumbs up for going above and beyond and doing even more than I expected.

Not only do they make great products but they back them up as well. So far, I have only been using their pedals and multi tools, but with their service I will definitely be using more of their stuff.

Hats off to a great local company.

[foofighter]

i love the layout of their office it's like a software company *cough*Apple*cough* so open and mellow makes for happy employees

[el_d00der1n0]

Originally Posted by foofighter

i love the layout of their office it's like a software company *cough*Apple*cough* so open and mellow makes for happy employees

ahem http://www.wired.com/techbiz/it/magazine/16-04/bz_apple

[Pugz]

I had a great experience as well, definitely made me feel good about choosing to purchase products from them.

[DeeZee]

Originally Posted by Uncle Rico

Ive gone to Cranks Brothers twice in the last month for two separate things and have received great service. I just wanted to give these guys a thumbs up for going above and beyond and doing even more than I expected.

Not only do they make great products but they back them up as well. So far, I have only been using their pedals and multi tools, but with their service I will definitely be using more of their stuff.

Hats off to a great local company.

practice makes perfect

[sdyeti]

Just wanted to post my experience with CB...awesome!

I mailed my Candy C's out on Monday and received them back today, Friday. Left pedal got a check up...right pedal had surgery

Here are the goods:

Before:


After:

[reflux]

Delicious looking pedal.

[katonk]

You can pry my CB's out of my cold dead hands, but I'd rather have a pedal that doesn't break all the time and NOT know how good their customer service is.

I solved this problem by buying a "spare" set of candy's so I can ride while one of the other sets are in for service.

[sdyeti]

I've told the story a couple times before but it was my own damn, dumb fault that the pedal got wrecked in the first place...full bore into a rock when I wasn't paying attention. Not many pedals would have survived it...

Originally Posted by katonk

You can pry my CB's out of my cold dead hands, but I'd rather have a pedal that doesn't break all the time and NOT know how good their customer service is.

I solved this problem by buying a "spare" set of candy's so I can ride while one of the other sets are in for service.

[dutch]

my friend just applied to work there!

He's a mechanical engineer and not really a cyclist per se (although he did use a lot of cycling related products ((including machining his own hubs)) on a big gravity car project).

Supposedly the guy that he talked to was really cool and he's hoping for that job more than any other.

[VinceM]

CB has been good to me too. I lost the end caps on my egg beaters, so I call them up. Three days later, there were four new ones in my mail, free of charge.





V