Cambria Bike

[Do Work]

Soooooo...i just wanted to do a little venting on my recent (this morning) frustration with Cambria Bike-online retailer.

I dont know what anyone elses experience has been but heres my story and its a long one...

I went on the Cambria site about a month or 2 ago to buy some knee/shin guards and found that they had a few different Fox ones. They had 4 similar descriptions for all of these guards but 4 different prices (from $24.99-$69.99, older model to newest model) but they all had the same picture posted next to them which showed the newest Fox shin guard with straps so you could just strap them on instead of pullng them on over your shoe.

After reading the descriptions i went through i opted to but the older/cheapest ones because i was fine with having an older model since it would be the same basic design.

When they finally arrived in the mail they were completely different from the picture and were a model that had a full neoprene sleve from your ankle all the way to your thigh and the only way to put these on would basically be to put them on before you even leave the house-totally different than the picture.

I was bitter but whatever, i called and they were cool about me sending them back and they would review my complaint and if their picture was way off they would then refund me the purchase price along with the shipping both ways-that worked for me.

I sent them back about 3 weeks ago and i finally decided to call after not hearing from them (they said they would call after reviewing and they didnt-shocker) and the guy answering told me they recieved them but the guy to speak to was gone for the day and to call back tomorrow. I called back this morning and at first the guy answering tries to tell me that my return has not been recieved-i tell him that i just spoke to a guy yesterday who said it had been recieved and was being processed. He finally, after having me on hold for awhile, was able to find my claim. He then starts to tell me that the picture on the web site is exactly what i recieved so hes not sure what the problem was. i am confused cause i know it was totally different so i ask him if they have changed the pictures and he tells me they havent changed them at all and i got what i ordered.
i got annoyed cause i know what i saw so i logged onto the internet while on the phone to see and guess what...they have updated all the pictures since my order and they now have the correct pictures and are trying to tell me that the picture has been the same and hasent been changed-all of this just to avoid refunding me shipping costs...$16.00.
At this point its the principle of the thing and i start to argue and tell him that i would not have ordered them if that picture were there when i ordered and that they have changed the pictures since i ordered and that its their fault.
Again im put on hold and finally he comes back on and tells me they will refund me the costs, when i asked him to confirm the pictures were changed since my order he rudely avoids the question and just tells me they will refund my money.
Keep in mind, this is just for shipping, i tell him that it costs me $10.00 to ship back-they will only refund me $12.00 for shipping it because it only cost them $6.00 to ship it out!!!

Needless to say this is just me venting and its not the biggest deal in the world but its very frustrating to have them nickel and dime a customer and make me have to argue and complain to fix a mistake that was their fault...a big company like that willing to lose a customer over shipping charges-talk about bad business.

i will obviously never use them again and my guess is that my refund will probably take as long as possible to get back...sucks!!!

Being able to vent here really helps though so thanks all and sorry for wasting your time with my rant but it made me feel better.

[jcampbell]

Try talking to one of the local bike shops where you get good service and giving them a chance at your business. Sometimes they have a great stock on hand where you can try things on, if they didn't have it, they usually will order it. Sometimes they can't compete on price, but remember that we do have Adrenalin in town and they are basically a large mail order store thas competitive on price. Even if its a little more, look on the bright side, you met some good people in the process.

[ghixon]

Sorry for the run around. Good internet service is sometimes hard to find.

I try my best not to buy jerseys, shorts or anything you have to try on from mail-order companies.

[CalEpic]

In the future if you get the run-around just put a dispute in with your credit card company. That will get the offending retailler's attention pretty quick when the money's taken back out of their account.

For mail order I only use Jenson or Price Point. Great customer service and price matching if it's found somewhere cheaper. Ridiculously fast shipping too. (+ Jenson supports STR if you click on the ad from this site)

C

[Do Work]

Originally Posted by jcampbell

Try talking to one of the local bike shops where you get good service and giving them a chance at your business. Sometimes they have a great stock on hand where you can try things on, if they didn't have it, they usually will order it. Sometimes they can't compete on price, but remember that we do have Adrenalin in town and they are basically a large mail order store thas competitive on price. Even if its a little more, look on the bright side, you met some good people in the process.

I ended up going to an actual store and trying on a few but then ordered them from the Ride-This web site that was recomended by a friend that ended up saving me quite a bit but even that took awhile because they were out of stock and had to wait to get the new shipment in-they were totally cool about it though and they didnt charge me any shipping at all so i would defnintely recomend them but only if youre LBS doesnt have what youre looking for because youre right, sometimes its not worth the aggrivation to save a few bucks and you get to meet cool people at these shops and thats worth the extra few bucks

[jcampbell]

Originally Posted by CalEpic

In the future if you get the run-around just put a dispute in with your credit card company. That will get the offending retailler's attention pretty quick when the money's taken back out of their account.

For mail order I only use Jenson or Price Point. Great customer service and price matching if it's found somewhere cheaper. Ridiculously fast shipping too. (+ Jenson supports STR if you click on the ad from this site)

C

I second that, I have bought over a $1500 worth of product in the last few years from Jensen and Pricepoint and my service has been outstanding. Pricepoint has a no hassle return. I bought a Hoss? (I think) jersey and wore it once but the band around the back was light twine and really dug into you when you lean over the bars. One call to pricepoint and they said "send it back, would you like a credit to your card or a credit to our store?" Can't get any better than that. The jersey was a total loss to them since I did wear it once, but they were completely understanding and helpful.

[Do Work]

Originally Posted by CalEpic

In the future if you get the run-around just put a dispute in with your credit card company. That will get the offending retailler's attention pretty quick when the money's taken back out of their account.

For mail order I only use Jenson or Price Point. Great customer service and price matching if it's found somewhere cheaper. Ridiculously fast shipping too. (+ Jenson supports STR if you click on the ad from this site)

C

I have ordered from Jensen before and i like that if i ever have a problem i can just go the store since they arent too far away, they support STR , and you can even get free shipping sometimes but i think i will stick to trying to buy things in person and if i have to buy online make sure i do my research first and get exactly what i want not go for the cheapest!

[bobzrag]

has anyone used the wayback time machine before? not sure if this would help here (although it isn't working now): [SIZE=-1]www.archive.org/

[/SIZE]

[DBD]

On the other side of the board ...

I have been very happy ordering from CB, I have been doing business with them since they had a single shop in Cambria and first started selling on line.

I have always received good customer support when there was a problem and was always handled in a timely fashion. Also, there have been a few times that I would forget something at home on our way to the SeaOtter, I would call the shop on our way up and they would have the part(s) I needed the next day in the shop.

Granted, I do look at ALL, well most, of the locals before going on line but and Cambria is one of the on-line shops (there are a few others) that I have yet to have a problem with.

Reason for posting, I ordered some tires yesterday at 3pm, was told they would ship today regular ground. I checked the tracking info and they are on the truck out for delivery and will be here today. It has always been like that when I deal with them.